[Resolved]  Big Bazaar / Futurebazaar / Future Retail / Hometown — wrong double debit of rs 2396 on purchase of clothes @fbb

Website:bigbazaar.in

We r Big bazaar loyal customers for more than 10 yrs. Today 20.6.18 we purchased clothes amt to rs 2396 among other things. the Tax invoice no [protected], was paid by us through Debit Card, at 1st swap the POS unit got stuck, so I asked the counter staff, CAN I PAY CASH, on their Insistence, , I Swapped Debit Card AGAIN FOR RS.2396. This time Above Bill generated, BUT AFTER 10 MINs. My Bank, Sent me 2 (TWO)debit Smses for Rs 2396, EACH. I immediately called up Big Bazaar nasik rd on their L/Line, explained in detail, the person on phone asked me to come to Nskrd Big bazaar for Redressal. At Big Bazaar, The Staff WAS COMPLETELY DUMBFOUNDED, ASKED ME IN RETURN, TO CALL BANK FOR CONFIRMATION, , WHEREAS I HAD SHOWN THEM THE DOUBLE DEBIT SMS BY BANK. THEY KEPT ON ASKING MY GENUINESS BY ASKING TO CALL BANK FOR VERIFICATION.
IT IS SIMPLE ACCOUNTS NORM, THAT THAT COUNTER WILL HAVE AN ACCOUNT TALLY PROBLEM, the Credit to Big Bazaar will be DOUBLE, , THE POS IS AT BIG BAZAAR, NOT AT BANK. AFTER 30 TO 40 MINUTES, THE STAFF KEPT ASKING US TO APPROACH DIFFERENT STAFF IN BIG BAZAAR, , ALL EQUALLY CLUELESS. MY RS 2396 WAS RECEIVED DOUBLE BY BIG BAZAAR, AS A SIMPLE REVERSAL THRO AC NOTE WOULD HAVE ENDED MY GRIEVENCE, , AFTER SO MANY YRS OF BRAND LOYALTY, WHAT U GET IS THIS DUMBFOUNDNESS AND HARASSMENT. I INTEND TO TWITT MR KISHOR BAYANI FOR THIS.
Was this information helpful?
No (0)
Yes (0)
Jul 27, 2018
Complaint marked as Resolved 
Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
Verified Support
Jun 21, 2018
Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care's response
Dear Mr. Ashish,

We sincerely apologies for the inconvenience caused to you. Please share your contact number at [protected]@futuregroup.in so that I can raise this issue to our team.

Regards,
Priya
Future Group
Complaint comments 

Comments

They are not supportive. Even they suffer their customers.
I no need to get an SMS from Big bazaar anymore remove my no. Since it's annoying me it's completely distrcting my personal work. I have purchased the product only one time I never ever visited again but these guy's noted my mobile number from then torchering me to send an promotion SMS.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Big Bazaar / FutureBazaar / Future Retail / HomeTown
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    49%
    Complaints
    3867
    Pending
    0
    Resolved
    1795
    Big Bazaar / FutureBazaar / Future Retail / HomeTown Phone
    +91 90 0786 2472
    +91 22 6644 2200
    +91 79 3041 3700
    Big Bazaar / FutureBazaar / Future Retail / HomeTown Address
    Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
    View all Big Bazaar / FutureBazaar / Future Retail / HomeTown contact information