[Resolved]  Big Bazaar / Futurebazaar / Future Retail / Hometown — wrong double debit of rs 2396 on purchase of clothes @fbb

Website:

bigbazaar.in

We r Big bazaar loyal customers for more than 10 yrs. Today 20.6.18 we purchased clothes amt to rs 2396 among other things. the Tax invoice no [protected], was paid by us through Debit Card, at 1st swap the POS unit got stuck, so I asked the counter staff, CAN I PAY CASH, on their Insistence, , I Swapped Debit Card AGAIN FOR RS.2396. This time Above Bill generated, BUT AFTER 10 MINs. My Bank, Sent me 2 (TWO)debit Smses for Rs 2396, EACH. I immediately called up Big Bazaar nasik rd on their L/Line, explained in detail, the person on phone asked me to come to Nskrd Big bazaar for Redressal. At Big Bazaar, The Staff WAS COMPLETELY DUMBFOUNDED, ASKED ME IN RETURN, TO CALL BANK FOR CONFIRMATION, , WHEREAS I HAD SHOWN THEM THE DOUBLE DEBIT SMS BY BANK. THEY KEPT ON ASKING MY GENUINESS BY ASKING TO CALL BANK FOR VERIFICATION.
IT IS SIMPLE ACCOUNTS NORM, THAT THAT COUNTER WILL HAVE AN ACCOUNT TALLY PROBLEM, the Credit to Big Bazaar will be DOUBLE, , THE POS IS AT BIG BAZAAR, NOT AT BANK. AFTER 30 TO 40 MINUTES, THE STAFF KEPT ASKING US TO APPROACH DIFFERENT STAFF IN BIG BAZAAR, , ALL EQUALLY CLUELESS. MY RS 2396 WAS RECEIVED DOUBLE BY BIG BAZAAR, AS A SIMPLE REVERSAL THRO AC NOTE WOULD HAVE ENDED MY GRIEVENCE, , AFTER SO MANY YRS OF BRAND LOYALTY, WHAT U GET IS THIS DUMBFOUNDNESS AND HARASSMENT. I INTEND TO TWITT MR KISHOR BAYANI FOR THIS.