[Resolved]  Big Bazaar / Futurebazaar / Future Retail — Issue faced at big bazaar, phoenix market city

Address:

560048

Hello,


I want to bring your attention with regards to a bad experience we had faced today (19/03) at Big bazaar, Phoenix Market City, Bangalore.

I had gone today for shopping along with my family and Sister. To make things faster, I had stood on one counter and our sister was billing in a different counter. The issue was faced by my sister. Due to billing complexity due to exchange offer, the counter staff had asked to bill food items on one bill and generic items on different bill. Initial bill was for 229/- and she had paid the amount of 500/-, the balance was not paid back and told to adjust on next bill and after making the second bill for around 700+, During this time another person came in and started talking to her as well as to the sale staff (Pavithara) and my sister had paid 500/- again. After a minute of collecting the amount, the sales staff (Pavithara) had told the amount is not paid. After a bit of argument and lot of, they told will verify the balance on the counter and told us that we didn’t pay the amount. Finally we escalated to the customer care staff there and after lot of request, very reluctantly they agreed to check the CC TV Footage. The CC TV footage was clearly showing that my sister was handing over the money two times to the sales counter staff. But the counter staff started arguing that, money was paid only once for the 500/- and second time my sister had handed over the bill and not the amount. But the fact is that, even on first time the bill was not handed over to my sister. Customer car executive there was also not at all willing to listen to us and started convincing us the theory told by the counter staff that second time bill was handed over not money. Finally we had cancelled the billing done today on that counter as we lost the trust.

I am a Big bazaar customer in Bangalore for more than 10 years and I feel cheated by your staff. It is not matter of 500/- Rs but the trust that is breached. Request higher management to take appropriate action by checking the CCTV Footage of same.

Storage: Big Bazaar, Phoenix Market City, Mahadevapura Bangalore
Issue faced: - Counter #3
Date & Time: - 19/Mar/2016, Afternoon 12:10 PM (Approx) ( Please check CCTV Footage from 12:05PM to 12:15 PM )
Name told by the staff: Pavithara (ID 348167)

Regards,
Ajay