Big Bazaar / Futurebazaar / Future Retail — Issues with bigbazaar profit club card & bad support from bigbazaar : (

Address:	Pune, Maharashtra, 411028
Website:	www.bigbazaarprofitclub.com

Hello Consumer Complaints Team,

First of all Thanks for your response !!

I had purchased the BigBazaar Profit Club Card on 6-Feb-2016, for which I did received the Login ID & Password to track the transactions. When I logged on via Internet I found that under profile Card Owner was "NIRA MANGHRANI" who is currently Staying in Gujrat and found that all the details includes date of birth, address etc.. was available with his details.

I immediately raised the Complaint via email and after calling BigBazaar Helpdesk on 8-Feb-2016, where for the email I received the response on 18-Feb-2016, where as BigBazaar Helpdesk told me that they are not authorized to update the record so I need to Visit BigBazaar Amanora Center from where I purchase the Card.

Just to ensure that the money which I have paid (Rs. 10000.00) should not be used by anyone, I immediately visit the BigBazaar Amanora Center and was surprised, even they were not having access to modify the record, where as they started trying to contact BigBazaar Helpdesk and showing that they are busy, so finally I called the BigBazaar Helpdesk via my mobile and give it to them. After around 1 hr discussion in between BigBazaar Amanora & Helpdesk they agreed to get the details updated after looking at the ID proof I am having.

I was assured that all the details are updated, when I came home, I again found that now the Date of Birth is still showing for "NIRA MANGHRANI" as well as their is some other PayBack Card No. mentioned, now for the Date of Birth Struggle was started. When Contacted BigBazaar Helpdesk they told that they are only allowed to update email id, where as details can be updated by BigBazaar Amanora Center. This time when again visited BigBazaar Amanora Center after around 2 weeks, they told me that information already updated don't I seen that information, where as I am still not able to see the Date of Birth is properly updated :(. Which is not the professional answer I was looking for.

Even for the PayBack Card Details I was told that they cannot do anything, I need to Contact PayBack Customer care, I am not sure how PayBack customer care now help here to modify the record for BigBazaar Profit Club Card.

My Simple queries are
1. While applying for the Card if I have given all the proofs & my details (DOB, Address, etc..), they why can't BigBazaar get the proper details updated ?
2. On Site www.bigbazaarprofitclub.com BigBazaar says they will get back in 48hrs, but they respond to query after 10 days :)
3. Everytime for any updation why customer should pay the mall parking charges and go to BigBazaar and wait for 1 hr till BigBazaar get the issue resolved with Helpdesk ?

I hope this information will help you now.