Big Bazaar / Futurebazaar / Future Retail — Poor and delayed service at Big Bazaar

Address:

Kolkata, West Bengal, 700094

I visited Big Bazaar Hiland Park, Kolkata this evening and faced a lot of chaos and mismanagement. The counter where I paid did not credit the free talk time to my T24 number (supposedly because of network failure) but mentioned that the payback points have been credited. He also didn't mention any issue with parking coupon. I stood at the T24 counter for at least 10 minutes with no one bothering to write down my number for the talk time credit, despite several requests. Everyone was busy attending to fresh T24 subscription requests. So I gave up after a while and left the store. After I had got into my car and reached the parking check point, I realized that the parking coupon was not provided. I had to walk back all the way when I was told at the counter to take the coupon from the customer service area. I was finally provided a handwritten coupon but had to pay additional parking fees of Rs. 20/- anyways, because the one hour limit was exceeded by couple of minutes. Besides it caused me unnecessary harassment.

My suggestions :

1.T24 talk time credit should be handled at the counter. If there is any issue preventing the credit, there should be a separate queue at the T24 counter for free talk time credit, because only the phone number and bill number needs to be written down and there's no financial transaction involved.
2. In my experience so far with Big Bazaar, parking coupons are provided by default. If there is any exception, this should be informed at the counter. A customer in hurry would not have time to check if all the coupons are provided. As it is, Metro Cash and Carry provides much better service, extensive product range and free parking. I am quite determined to do away with Big Bazaar if such unprofessional attitude is continued.