[Resolved] Big Bazaar / Futurebazaar / Future Retail — T24 sim card misleading an fraudelent 1st recharge | |||||
Hi, I bought a t24 sim card from your high street mall, thane outlet on 18th Dec, 15 I was charged Rs 80 and sad said Rs 80 talk time will be credited when the number is activated. Also your call rate will be 42p/min for lifetime. Now today when my t24 number [protected] is activated, I have received only 40/- talktime also when contacted with t24customer care, they say aapka itne kaa hi recharge hua hai plus 42p/min callrate is not for lifetime, its only for 3 months. After hearing this I feel cheated. Really disappointing. Didn't expected this from Big Bazaar .Skeptical, to trust big bazaar again. Plz resolve my query and credit all those said at your outlet onto my t24 number at the earliest. Was this information helpful? | |||||
Jan 10, 2016 Complaint marked as Resolved as said above I have received the mentioned talk time and all.
Thanks a lot for your prompt resolution.
Hope the trust we have on you be the same in the future. | |||||
 2 Comments | |||||
Comments
Dear Mr.Neeraj,
We would like to inform you that charges of Rs.80/- charged correctly. But as per the plan you number has been recharged with Rs.65/- FRC and Rs.15/- for SIM charges. So, as per the FRC plan you had got benefit of Rs.40/- and local and STD calls @1.5p/2Sec for 3 month + 100 MB 2G data for 3 months.
Please do share your feedback and suggestions at [protected]@futuregroup.in. It will help us serve you better!
Happy Shopping!
Priya
Future Group
We would like to inform you that charges of Rs.80/- charged correctly. But as per the plan you number has been recharged with Rs.65/- FRC and Rs.15/- for SIM charges. So, as per the FRC plan you had got benefit of Rs.40/- and local and STD calls @1.5p/2Sec for 3 month + 100 MB 2G data for 3 months.
Please do share your feedback and suggestions at [protected]@futuregroup.in. It will help us serve you better!
Happy Shopping!
Priya
Future Group
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+91 90 0786 2472
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Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
Greetings from Future Group, this is Priya.
We regret the inconvenience caused. Please be informed that we have taken a note of this issue and we will do the needful to resolve the same at the earliest. Kindly note your reference code-1990 for further communication at [protected]@futuregroup.in. Request you to provide an alternate number so that the team can connect with you.
Regards,
Priya
Future Group