[Resolved]  Big Bazaar — Item in purchase has expired best before date/Another item charged over MRP

Address:

Ghaziabad, Uttar Pradesh

Hi, I visited Food Bazar, Shipra Mall Indirapuram, Ghaziabad on 04th May 2013. I purchased some grocery items and the Retail inv no for the purchase was 0005859.On returning home when I was taking out items from the pack, I found that one of the item (i.e. HEATHFLD Besan) was having packing date as 21/06/13. It was mentioned on the pack that the item is best before 9 months of packaging. So items has expired best before date almost 4 months ago. I immediately called Food Bazar Shipra mall customer care and explained them the issue. They gave me their Manager's number (Mr Kapil: [protected]) and asked to call him for the resolution/replacement. I contacted Mr Kapil several times and reminded him to get the item replaced for me but nothing has happened so far. I am surprised that a brand name like Food Bazar is keeping item which has expired best before date and on top of that they are not co-operative enough to correct their mistake. I have no other choice but to go to Consumer court. Another incident happened to me on[protected]Retail Inv No 0031780). I again bought a few grocery items and on reaching home found that an item(PH BLK Pepper WH100gm) for which MRP is marked as RS138, I was charged Rs 171.Again I informed Mr Manager for the same but no action so far. I have been buying stuff from Food Bazar for almost 6 years now but looks like it has to end on bad notes. Yadvinder [protected]