Big Bazaar — Misbehaving of staff has become a regular practice

Address:

Thiruvananthapuram, Kerala

I have been a regular customer of big bazaar for last ten years since its start up in trivandrum kerala. Being a regular visitor at big bazaar pattom I have seen the staff being arrogant and misbehaving to customers. I have seen most billing counters closed despite heavy rush and the express counters not working appropriately. On April 14th which was a public holiday I went to big bazaar pattom by 5pm. Having only three items to bill I approached express counter to get my items billed. The staff at the counter was so arrogant as said the express counters aren't meant for that. People with more than twenty items were waiting at the express counter. I was asked to go to the end of the queue and was insulted by the staff. I had the leave the queue and join another. Despite heavy rush only half the counters were working. Some counters were not closed but there was no staff to attend. I was told by the staff that express counters work only on Saturdays and Sundays and the particular branch of big bazaar follow this practice since its inception. I was startled to see the extent of arrogance of the staff as if the customer seems to be beggars to them. This is horrifying.