[Resolved]  Big Bazaar — money deducted

Address:

Chennai, Tamil Nadu

On 10th october i purchased grocery items from big bazaar (Phoenix mall, chennai) totalling to an amount of rs.3168. I paid with my card and right after the salesman swiped my card the machine died but the money from my card got deducted, the salesman told me he’ll have to use my card again so i showed the message from the bank to him and he said it’ll get refunded within 24 hours, i was a bit hesitant but i gave him my card again. So they charged me double.
24 hours later i called them, they say it’ll happen within a few days. I called them again, they tell me to contact my bank so i go to the bank and they ask me to write an application to the manager. I do that, they make me wait for another few days and later when i ask they tell me they’ve initiated the refund and that i should contact the bank which takes the payment. I contacted big bazaar again and they promise me that it’ll happen within 24hours, they asked me for my account number and ifsc code. They keep telling me i’ll get the refund within 24hours but now they’ve stopped answering the phone and i still haven’t gotten my refund after 19 days.