Big Bazaar — non delivery of item

Address:

Chandigarh, Punjab

i gave order for 2 microwaves during 3 days sale season. it was sunday and last day of sale, so they told me to get the amount billed but get delivery of microwaves later due to non-avialability of item at the moment. they promised to deliver it in 3 working days and i got rupees 20000 billed for the same. one week passed but they didnot deliver the item. today they called up and said your order couldnot be delived and you will have to get some alternate item purchased for the same amount. i plainly refused for the same and asked for refund. they said they will talk to their seniors and never called back. this is clear case of harrasment and i request for immidiate refunding of my amount else i will be forced toi go to consumer care for complaint.