[Resolved] Big Bazaar — Not refunding money | |
I ordered groceries and crockery items on 2nd july from [protected]@bigbazaar.The amount of Rs 509 was deducted from my bank account (gpay).The order said "awaiting payment" and it was not delivered.Next day i complained about the order but the customer service said they haven't received the amount.After two day of saying this they finally accepted they have the amount.Since then I complained about refunding the amount.But they tell me to wait 48hrs and then wait 24 hrs more.After so much trying they always say "the concern is escalated to Higher team".I am fed up of these excuses.Order number[protected].The order now shows cancelled but the refund is still not initiated. Was this information helpful? | |
Jul 10, 2021 Complaint marked as Resolved The money is refunded today i.e 10july via payu. Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint. | |
 1 Comment | |
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
49%
Complaints
3868
Pending
0
Resolved
1795
+91 90 0786 2472
+91 22 6644 2200
+91 79 3041 3700
Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
I was trying to use my profit club for online purchase in big bazar but i was not.
Able to use it for online purchase.
Later after the pandemic when i went to big bazar they said it has expired .
When i asked for refund they told me to submit the card and cancelled cheaque .
Till now i have not got the refund.Kindly do the needful and return my money.
I have got two profit club cards one in my name and the other in my daughter name
(anuradha kukreja-customer)