| Address: | Ghaziabad, Uttar Pradesh |
Please clarify your advertisement on Scrap value for the clothes. It is mentioned Rs 250 Per kg whereas in Big Bazaar EDM they are taking at Rs 30/- per kg. This is purely subjective and sole discretion of the person sitting on scrap collection centre. Do we need to buy new cloth from EDM and sell it as scrap to them @RS 250/- per kg. Please clarify the BIG BAZAAR stand on the same. It has happened with me yesterday evening and I bought back the entire item which I wanted to xchange. Very unfortunate. You staff has no say on that as it has been out sourced to 3rd party vendor. Never had seen such a experience in Big bazaar in my around 10 years association with your bazaar.
My advice is to make more clear about your xchange offer for buying the old items. You advertise something and practice something else. The concept adopted is let people to bring the thing we will (the agent sitting on the counter) decide as the customer already had taken a pain for bringing the old items and they will not take it back by spending money again.
Please do clarify where it is mentioned your adv that your will take the old clothes ate RS 30/- per kg or have you described any where that only a particular type of cloth will be taken at Rs 250/ others are at Rs 30/- per kg.
Note: I have set a very opinion about the Big Bazaar and Spencer retails based on my shopping experience in last 10 years. But your 3rd part vendor is spoiling the atmosphere.
Rgds/Ramamurthy K
[protected]/[protected] Was this information helpful? | 
Hello, I am Priya from Future Group. I deeply regret for the inconvenience faced by you. We have taken a note of this and have escalated this to the concerned team. The teams will get in touch with you soon to address this issue. Kindly take a note of your reference id : 12946
Warm Regards,
Priya,
Future Group