Big Bazaar — Poor after sales service of big bazaar

Address:

Gurgaon, Haryana

Respected Sir/madam,

This is with respect to my Retail invoice No.0043591 Tr:70390 dated 20/03/2014 for item Milest Troly Blk 70C Qty-1 purchased from a Big Bazaar, Vanchiyoor Vilg, Malbar Cstl, M.G. Road, Pazavangadi, Trivandrum, Kerala-036 for Rs. 1565.00.The handle of the trolly Bag purchased got damaged. Being within warranty period, I approached Big Bazaar, Spazedge Mall, Sector 47, Sohna Road, Gurgaon for repair on 20th Apr 2014 and received a repair receipt in the form of gate pass.The staff informed me to come back after 3-4 days. When I went on 24th April, they told me to come on monday the 28th April.Again when I went on 28th they told me to come on 01st May.When I went on 1st may it was still not repaired...then I spoke to the Manager (mob No.[protected]) who assured me to come and collect it in 2 days time.Again after 2 days I went to the outlet only to find that the handle was not properly repaired...so I again complained to the so called Manager on 04th May and he told me he'll personally look into it and call me after 2-3 days...Now today is 26th May...and Iam yet to receive any call.This shows the customer dealing of your Shopping outlet. My only mistake was that I purchased the trolly of the Big Bazaar brand only(Milestone).Had it been of any other brand I woldn't had been so much disappointed.My only advice to my friends and other relatives would be to avoid Big Bazaar after the poor and horrible experience I had. If you from your part can do any good to keep up the reputation of your brand outlet please let me know.My contact No.[protected], [protected].

Thanking you in anticipation.
K V Sujai