Big Bazar V.I.P Road — Complaint against mistreating and false allegation at big bazaar, vip road, lake town, kolkata, west bengal 700048.

Address:

700054

Complaint against mistreating and false allegation at BIG BAZAAR, VIP Road, Lake Town, Kolkata, West Bengal 700048.
With disgrace and pain I have to complaint about what happened today with me at BIG BAZAAR, VIP Road, Lake Town, Kolkata, West Bengal 700048 between 4-5pm . I am really in shock and anger with the things happened even I have not a single fault in it and the false allegation put on me when I complaint against an executive of BIG BAZAAR, VIP Road, Lake Town, Kolkata, West Bengal 700048.
The incident occurred between 4-5pm as I don't remember the time. I went to deodrant section to buy deos and put it in the basket and moved for the other product. But an executive of fiama di wills forced to have a look on new range of products. I told I have seen it and there is nothing but she was insisting me for a look. I went with her and then she showed me the product. I told her, that this product isn't a tester and I will not buy it, but she didn't care and opened a new product right in front of me and asking me to test it. I denied but she did and what happened next is horrible.
She sprayed the product without rotating the nozzle and the whole deo went straight into my eyes. I was in pain and what she and other executives where doing? They were laughing at me. This is a very shameful moment I felt and I couldn't open my eyes for 30secs, but they were continuously laughing and giggling about it. Then she asked me to go to the washroom to pour some water and still she and others were laughing.
I was feeling very shy and insulted and returned all the deos I was planning to buy and moved to other section thinking not to spoil my shopping mood. This is a blunder I did, I should have raised my voice at that point of time but being a gentleman and educated person, I didn't and went away from the section with pain in my eyes.
The pain eventually went away and I continued shopping. I am not a rich person like others so I took my time and buy the essential things for my home with a bill of about Rs900. After a spending a time of like 2 hours I paid and bought my things. I didn't think to compliant about that poor executive names SOHINI DEY. And was moving on but I saw they were looked at me and laughed. This time I really felt, its very insulting.
So after putting my stuffs into the bag and depositing it to the baggage counter, I went straight to that section and demanded to see the manager. The girl with whom I asked for the manager, went to that executive and called her instead of manager. She came and asked about the problem I have and I asked that I want to report this issue to the manager. She became sad and was pleading to me not to say to the manager as she could loose the job.
I still told her that I want to see the manager and want to report against the incident. She then started begging for mercy from my side and also ready to touch my feet in public. I said no. Then the next thing she did was expected from her, she offered me money so that I can let go this case. I didn't agreed. I asked her that she is a grown up women, how can she laugh at someone like this. She told me that this is her 1st job with ITC and she isn't trained by none for this job. She even told me that she is 26+ old and have a 5 year of worK experience in back office. I didn't paid the heed and asked for the manager name, she told me that she don't know his name and the manager passed by. Again she repeated that she will pay me the money to save her job or will do anything as I say. I told her, I want to talk to her manager about the compensation against this incident and report that others don't do the same thing. She offered me the money and was ready to pay what ever I was willing to buy from the store as its her fault and why the manager should be involved.
I find it logical and asked her how she is going to compensate what she have did. She hurriedly took me to the deo section and said that she will pay for the 2 Engage deos and she picked the 2 bottles. Finding it reasonable I said ok.
She then told me that she can't give it to me in the store, I have to wait outside the store to collect it while she pay for it as she don't have enough cash. I also don't want to put her in shame in front of her colleagues so I moved and she took my mobile number in her tab but in skype. She told me, once she is ready with the product she will call me as she have my number. I agreed and went to the other section so that she don't get embarrassed.
After 10-20 mins when I received no call from her I went back to the section seeing whether she left the deos over there or not. She ignored me. Then I went to her and asked, how much time more she need? The reply was shocking.
I directly put an allegation on me, why I am following her and why I always need her?
Furious with that I told her, now its time to talk to the manager. She took me to the dept manager, SUMAN DEY. I don't know what she had told her but the manager told me that she is not going to pay me for anything.
I briefed the whole incident to the manager and also requested to check the CCTV footage if he have any doubt and he smiled on the incident of the executives laughing at me and said sorry and will train the executives next time so that deo doesn't fly to the eyes. Then the executive who sprayed on my eyes, infront of the manager, put an allegation, why I asked the number of her, as she was trying to prove infront of him that I was stalking. I said, I did asked because she saved my number in her tab and if in case she is bit late in giving me the product I could call her.
Then manager asked here and there with other executives and told me that I can do what ever I want to do .He said right to the girl that he will handle the things and she need not to be worried about this petty incident. She repeatedly saying to the manager that I demanded money from her becuase of this incident. Dept manager, said I can mail to anyone and he will take care of the issue and it's a human error which no need to brag about and charge his executive.
At any point of time – 1. I never demanded money from her, just compensation, that too big bazar has to pay for it.
2. I never hoped that this is the human value big bazars managers and executives have in their mind. I can talk, walk, see and hear, I have a feeling that big bazar have no values and had made fun of the disabled people which can't do things like a healthy person.
3. I only fault I did is I tried to save the job and the name of a poor girl who was pleading me like a beggar to save her job and her reputation. And in return, put an allegation in front of the manager that I was following her.
I know even I mail to you people, you won't do anything regard to this and these people like Sohini and Suman will keep making fun and fool of the people. But I wish to consult this to my lawyer so that anything could be done to that.
Your poor loyal and disrespected customer