Big Cinemas — Charged unnecessarily

Address:	122017
Website:	big cinemas

I booked a movie on 30/12/16 in carnival cinemas earlier known as big cinemas. I ordered a pizz in the interval from same movie hall and done payment via citi bank debit card. it was showing transaction canceled in card machine but i payment was transfered from my bank account.
After 11 days i am still waiting for payment revert.
kindly help me for the same
Transaction id[protected]
date - 30/12/2016
time - 11:20:18
Name - Ranjeet singh
Phone no.- [protected]
email - [protected]@yahoo.com