Dear support team,
This is to formally raise a critical concern regarding your failure to honour the data backup commitment promised at the time of my one-year subscription purchase. despite renewing the subscription in good faith, no data backup has been provided to date.
Your sales team never disclosed that previously stored data would be permanently deleted without warning. i refer you to case #: 51157863, where i raised this issue earlier, but no satisfactory resolution has been offered.
I now ask a direct and urgent question:
Who is responsible for the loss of data from my c-panel?
If your platform failed to maintain or provide the promised backup, i hold your organization fully liable for the resulting losses.
Please note that the data lost from my panel was critical to my business, and i estimate my financial loss at ₹25, 00, 000. if the backup is not provided immediately, i will consider this a case of negligence and breach of service agreement, and i will be compelled to take appropriate legal action, including approaching the tribunal court for redressal.
You are hereby requested to:
Immediately restore the c-panel data backup or,
Compensate for the financial loss of ₹25, 00, 000 within 24 hours to the account below:
Bank account details:
Account name: niladri saha
Account number: [protected]
(savings account)
Base branch: maniktala / kolkata
Rtgs/neft ifsc code: ubin0906093
Micr code:[protected]
Please treat this matter with the utmost urgency, and failure to respond appropriately will leave me with no option but to proceed with formal legal action.
Sincerely,
M/s independent financial adviser
We help you meet financial goals.
Thanks & regards.
Mr niladri saha
Gstn no:-19argps2535r1zy
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I am compelled to write this strongly worded response due to the severe financial impact and irresponsible handling of my hosting and backup situation.
Let me clearly outline the facts and timeline:
✔️ I renewed my hosting service on 6th June 2025.
❌ My data was deleted on 7th May 2025 — well before I was made fully aware that the data was unrecoverable.
📞 I contacted your team prior to renewal, seeking backup clarity, but no urgent or transparent instruction was provided at that point.
💰 Between 7th May and today (18th June), I have suffered business losses estimated at ₹1 crore due to lost transaction records and database inaccessibility. My Questions: Where exactly is my fault if I renewed in good faith and reached out within the supposed retention period?
Why was I not warned clearly that data had already been deleted and would not be available even if I renewed?
If backup was not guaranteed, why was I not informed of this before finalising the renewal?
You mention customer responsibility, yet your team failed to act responsibly when I reached out during the critical period.
I hold your company accountable for Negligence in timely communication
Failure to provide critical support at the right time
Loss of essential data tied to verified business transactions
This is not a small loss or inconvenience — this is a financial and operational disaster caused due to your system’s lack of transparency and your team's failure to escalate at the right time.
Immediate Demands: A formal investigation and report into this matter, involving your senior leadership.
A copy of all email reminders supposedly sent (with timestamps).
A written statement from your end on why I was not properly guided at the time of my inquiry.
A proposal for compensation or resolution for the damages incurred.
I request a written reply within 12 hours, failing which I will be forced to approach the following:
Consumer Court (National Consumer Helpline)
CERT-IN for Data Handling Violations
Legal Counsel for recovery of damages
I expect professional accountability, not vague, template-based replies.
Sincerely,
Mr Niladri Saha
Domain Name:-https://lifeinsurancecorporation.co.in/
Bigrock Customer ID:[protected]
Mobile Number:-[protected]
Email ID:-lifeinsurancecorporation.co.[protected]@gmail.com