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BigRock India Complaints & Reviews

www.bigrock.in
1.1
Updated: Oct 26, 2023
Complaints 90
Resolved
19
Unresolved
71
So far, so good. BigRock India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope BigRock India will keep up the work and continue to help more customers with their concerns even better 🤝
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BigRock India reviews & complaints(90)

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T
Team Building Pro
Oct 26, 2023
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Website and Emails not working from last 2 days

For the last 2 days, our website has not worked, I have connected with
the support team multiple times but they are not able to resolve the issue. Our case ID is 48300080. Our website and emails are not working, Causing loss....
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A
aasim sayed
Feb 15, 2023
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Paid for domain banned my domain no reason no refund

I owned a domain which they said was fraud even though my website was not live they say they got complains from someone only one screenshot submited no evidence at all i have allready given my companies registration documents which was asked by them they said they wont unban and will not refund either what a scam website ....
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W
Wisdom Ganga
Sep 8, 2022
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Web hosting

Bigrock Creates Problems for its customer in order to sell the new plans. Their support knows two solutions, a. put the blame on customers b. buy a new upgraded plan.

https://wisdomganga.com/bigrock-in-review/...
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R
rponweb
from Mumbai, Maharashtra
Jun 6, 2022
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Server and mail server down

Website: www.igs-india.com

Dear team, past few months bigrock server and my mail server on bigrock is mostly down, am loosing clients due to this, have to send a cc to my personal mail just to check if the mail has been sent and received by client.
not the first time this is happening. need compensation for the loss am taking and also the trauma am going thru...
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M
mapteksridhar
from chennai, Tamil Nadu
May 12, 2022
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Refund of unutilsed services Order ID 101472607

Address: Maptech Consulting service, #28, 4th street sowrashtra nagar, choolaimedu

Today[protected].12 AM
Customer Id 14673268
Our team had wrongly purchased a VPS Order and paid Rs 10970.46 for 3 months. Immediately we called customer care on [protected] by 12 noon and admitted our mistake. they advised us to delete the Server A/c so that the funds will get credited back in our big Rock A/c.

So, we deleted the VPS A/c, now the customer care says that this package is not eligible for any...
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A
Aayan rana
Apr 28, 2022
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BigpondSupport.net Copyright

Dear Registration Private:

A few days ago, we contacted you requesting your immediate assistance in removing of all references to Bigpond from your website https://bigpondsupport.net/ which violates our national and international trademark and copyright law. Our records do not reflect you’ve made the requested changes to your website and contacted us regarding this matter.

We further request that you remove...
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A
adicare
Apr 15, 2022
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Refund For Failed Domain Renewal

I paid Rupees 1131.62 INR to BigRock India for my domain name renewal of agriculturereview.com, but due to transfer of domain, the process failed, I wanted my money back, but their support team is making excuses and said that your money can not be refunded.

Kindly help me to solve this problem....
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U
uvheal safeair
Apr 15, 2022
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Hosting is not working properly

Address: Noida 142

Hosting server is not working properly and support numbers never reach and no-one are response in whole day...
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T
Technical Vvs
Mar 26, 2022
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Amount deducted from my UPI account but domain not renewed

I renewed my website domain vvstrickers.in from bigrock I payed 801.22 through UPI QR code payment was successful but my domain was not renewed yet...
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S
shivashnkr
Sep 9, 2021
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Auto renew has been processed Denying for Refund

Website: www.Bigrock.in

Without my consent Credit card details have been saved and Auto renewal is Processed 30 days before due date. before due date I am requesting them to do Refund. and I don't want to continue renewal for the next year still they are not agreeing to Refund. No. 1 Fraud without Customer knowledge they will save payment details. Looting customers without notifying properly about payment details....
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M
Malikdharwad
Aug 25, 2021
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Domain name registration cheating

Address: Hubli

My domain was http://www.tippushaheedpolytechnic.com was expired but when i call to support center they said it's available sale team will call you but I didn't get call after 2 hours I called again they said it's not available you cantact to them it's big cheating by big rock support centre...
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V
vandana123456
from Bengaluru, Karnataka
Jul 21, 2021
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I want refund

Address: Kolkata

Do u guys think we are fool, said change to vps from cloud my website have 0 data only i have uploaded some photo that too not in website, still nothing can be access nor cpanel open, too slow no plugin can be install no picture can be install i have to wait 20 mins to upload one product because of server every time devloper says third class server, before this devloper another devloper said the same and left my work i have purchased it one...
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S
Srikumar Kannan
from Bengaluru, Karnataka
Jul 15, 2021
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Name server error

Address: bangalore

I regret to inform on the really bad experience I had on the couple of days with you team, none of your team is able to help on the issue, all agents will just drop the call in few seconds when they don’t find a way to resolve the issue (below complaint no), I hope you will be able to do something about it

Subject: Mahabodhi Website suspended domain name server - Case #: 33587218

Thanks
Srikumar
[protected]...
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J
jj khan
Jul 12, 2021
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Domain email changed

They are support me to change my email id registration, they are not checked eMail verification before purchase.I purchased domain with wrong email because I typed it wrong but I can't change it right now and I am not able to start my blog because poor service of bigrock...
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H
Hareshhadiya7
from Powai, Maharashtra
Jun 15, 2021
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Server Down

I am complaining from last 2 month for server issue but they are not helping.

Totally money wasted on bigrock....
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D
devdel
Jun 12, 2021
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BigRock SCAM - If Your Domain Name Gets Stolen, transffered, Don't Expect Support from BigRock

I'm using BigRock since 2010, registered 100s of domains and this is the first time, I lost all faith in this company and never recommend it to use. If something wrong happens to you, they will be not interested to listen. Support is worst and they disconnect the calls.

My domain name has been transferred in 2019 without my knowledge and I'm unaware of this event. The BigRock team says I should contact the registrar where...
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J
Jagannath Chakravarti
from Chennai, Tamil Nadu
May 15, 2021
Resolved
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Is BigRock FRAUD? Payment deducted but not domain not renewed

Address: Kolkata

I renewed by domain culturecult.co.in on May 15, 2021 via SBI transaction ID[protected]. It cost me Rs.529.82

Although money got deducted from account, my domain didn't get renewed. None of the BigRock Customer care numbers are working, nor can I open a ticket with BigRock to write and complain to them.

Is BigRock closed or something? Otherwise, why cannot they be communicated with? Why are none of the numbers...
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L
lahoo.shete
Apr 1, 2021
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New Hosting Purchased instead of renewal

Address: Pune

I wanted to renew my hosting plan with latest cheap plans. I paid on portal. But it purchased NEW hosting plan for my another domain. My existing hosting package is going to expire in 7 days. I am in stress now.

Their customer support number is showing message: "This number does not exists."

I request to renew my existing hosting plan (multidomain), and cancel that new plan before 6th April 2021. Otherwise I...
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H
hittu2021
from Ghumarwin, Himachal Pradesh
Feb 28, 2021
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Received incomplete backup after paying for the data recovery service.

I had my public_html folder got deleted and was asked for payment to get my data restored by big rock, Paid for data recovery of my hosting but got incomplete backup files that are of no use, some folders are just blank. I was told before that they have the backup available till that date but when I paid I got a backup with incomplete folders/files.

Now my websites are down as half files are missing and got no response. I...
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V
viraajcc
Oct 21, 2020
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Billed for Auto Renew Hosting and now refusing to refund cancellation

I am a loyal bigrock customer since 7 years and one product (single domain windows hosting) which was not supposed to renew, auto renewed and now they are saying they will not refund the money when they clearly have a 30 day money back policy and when asking the customer service reps they say it is only for new order and renewals are not purchases. Absolutely horrific experience and a third class web host. Much better to use other web hosts...
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