BigRock India Complaints & Reviews

Never go for shared hosting or any services from big rock...On shared hosting (including plans from companies like BigRock), you typically face:

Limited MySQL versions (often stuck on 5.7)

Restricted server control (no root / no upgrades)

Resource caps (like your max_questions issue)

No Composer/SSH access...

BigRock sold me a NVMe cPanel VPS for ₹26, 026 on 5-Nov-2025 - but delivered a HDD (proof: cat /sys/block/sda/queue/rotational = 1).

Advertised: Lightning-fast NVMe
Delivered: HDD
Reality: 18–20 minutes to open a 3 KB file in cPanel
Paid extra ₹15, 000+ for performance and cPanel that doesn’t exist
Fresh install, new invoice - no renewal excuse

Misrepresentation. Breach of...

Dear support team,

This is to formally raise a critical concern regarding your failure to honour the data backup commitment promised at the time of my one-year subscription purchase. despite renewing the subscription in good faith, no data backup has been provided to date.

Your sales team never disclosed that previously stored data would be permanently deleted without warning. i refer you to case #: 51157863,...

For the last 2 days, our website has not worked, I have connected with
the support team multiple times but they are not able to resolve the issue. Our case ID is 48300080. Our website and emails are not working, Causing loss....

I purchased domain and hosting from bigrock named "https://bhsgroups.in".
Website database hacked 2 times in last 6 six months. I also called them for support but didn't get any kind of support from them. Now second time my whole database was flushed. Please help and guide me to take action against them. Below is message that i have got from hacker as warning table in phpmyadmin database.

"to recover your lost database...

I made a website and hosted it on bigrock linux premium hosting of 2399/- per year.
In the main page of their website www.bigrock.in they clearlt posted about the plan,
1. Unlimited disk space
2. Unlimited traffic
3. Etc etc...

And also a "*" mark on price tag..
But this condition is only applicable on price of the plan..

I purchased it..
Now i made my site...

My website has been down for 1 week because of some crap happening on their side with their domain forwarding service. Their customer support is pathetic, everytime I end up spending 20Rs on a call and I have ended up spending almost 150 on that besides 23 mails send to them over this week, but they have simply stopped replying on the mails. They have deliberately blocked people to write on their facebook page. It is a clearly a fraud company...

Big rock is the fraud company.

As i am using big rock services, and i booked 4 domains from www. bigrock.in but they deducted 6 domains cost from my account, and i tell all my problems to bigrock team and send all details, but days are passed and nothing comes out from there end.

No body reply me....

I owned a domain which they said was fraud even though my website was not live they say they got complains from someone only one screenshot submited no evidence at all i have allready given my companies registration documents which was asked by them they said they wont unban and will not refund either what a scam website .

Bigrock Creates Problems for its customer in order to sell the new plans. Their support knows two solutions, a. put the blame on customers b. buy a new upgraded plan.

https://wisdomganga.com/bigrock-in-review/

Dear team, past few months bigrock server and my mail server on bigrock is mostly down, am loosing clients due to this, have to send a cc to my personal mail just to check if the mail has been sent and received by client.
not the first time this is happening. need compensation for the loss am taking and also the trauma am going thru

Today[protected].12 AM
Customer Id 14673268
Our team had wrongly purchased a VPS Order and paid Rs 10970.46 for 3 months. Immediately we called customer care on [protected] by 12 noon and admitted our mistake. they advised us to delete the Server A/c so that the funds will get credited back in our big Rock A/c.

So, we deleted the VPS A/c, now the customer care says that this package is not eligible for any refund. We requested them to use this fund for the renewal of hosting services for the domain impal.net which we are holding in Big Rock. That too, they refused. They simply said Rs 10970 is gone and it cant be used anywhere else,

We are refused a refund for a service which we have not utilised at all.

Please help
R Sridhar
Cofounder maptech consulting service
and Secretary, Cyber Society of India (www.cysi.in)
[protected][protected][protected][protected]------

From: BigRock.com Billing Team
Date: Thu, May 12, 2022, 11:11
Subject: Addition of Premium for 365digiads.in for 3 months
To:

BigRock

Thanks for your Web Services order
Your order and payment details are below.

YOUR ORDER DETAILS
Transaction ID:[protected]
Order ID:[protected]
Order Description: Addition of Premium for 365digiads.in for 3 months

Order Cost: INR 9297.0
Sub-total: INR 9297.00
Taxes: INR 1673.46

TOTAL: INR 10970.46

[protected] Forwarded message[protected]
From: BigRock.com Billing Team
Date: Thu, May 12, 2022, 11:12
Subject: Confirmation of Receipt of INR 10970.46 vide Receipt ID[protected]
To:

Please note details of Funds Received from you

Receipt Details
Receipt ID:[protected]
Receipt Description: Received INR 10970.46 for Payment for InvoiceID(s) :[protected] via CCAvenue (Ref: Payment-C[protected]
Receipt Amount: INR 10970.46

Dear Registration Private:

A few days ago, we contacted you requesting your immediate assistance in removing of all references to Bigpond from your website https://bigpondsupport.net/ which violates our national and international trademark and copyright law. Our records do not reflect you’ve made the requested changes to your website and contacted us regarding this matter.

We further request that you remove all references within five (5) business days from the receipt of this letter to (i) confirm the Trademark infringement(s) have been removed from the website and (ii) confirm you will refrain from making such representations in connection with Bigpond products in the future. If you fail to remove this product from your web pages, further action will be required. It is our hope, however, that you now fully appreciate our concerns and will take prompt action to avoid escalating the matter further.

You can reach me at [protected]@opsecsecurity.com to discuss this, or simply remove the above mentioned item(s) and all actions will cease.
Our best regards,
Telstra Enforcement

I paid Rupees 1131.62 INR to BigRock India for my domain name renewal of agriculturereview.com, but due to transfer of domain, the process failed, I wanted my money back, but their support team is making excuses and said that your money can not be refunded.

Kindly help me to solve this problem.

Hosting server is not working properly and support numbers never reach and no-one are response in whole day

I renewed my website domain vvstrickers.in from bigrock I payed 801.22 through UPI QR code payment was successful but my domain was not renewed yet

Without my consent Credit card details have been saved and Auto renewal is Processed 30 days before due date. before due date I am requesting them to do Refund. and I don't want to continue renewal for the next year still they are not agreeing to Refund. No. 1 Fraud without Customer knowledge they will save payment details. Looting customers without notifying properly about payment details.

My domain was http://www.tippushaheedpolytechnic.com was expired but when i call to support center they said it's available sale team will call you but I didn't get call after 2 hours I called again they said it's not available you cantact to them it's big cheating by big rock support centre

Do u guys think we are fool, said change to vps from cloud my website have 0 data only i have uploaded some photo that too not in website, still nothing can be access nor cpanel open, too slow no plugin can be install no picture can be install i have to wait 20 mins to upload one product because of server every time devloper says third class server, before this devloper another devloper said the same and left my work i have purchased it one year now and my website not completed i have change three devloper and the three different platform magento, prestashop now wo commerce all. Devloper said server issue without any data if it dont work how can it will work after data refund my money i dont want to continue thats it every time installing plugin their is a issue same in magento same in prestashop same in woo-commerce

Now i cant create ticket too their is a problem ticket is not created tried from 2 days no chat have to wait 2-3 hours for chat and if you want to mail the support team you cant you have to go create ticket and ticket system is not working

I regret to inform on the really bad experience I had on the couple of days with you team, none of your team is able to help on the issue, all agents will just drop the call in few seconds when they don’t find a way to resolve the issue (below complaint no), I hope you will be able to do something about it

Subject: Mahabodhi Website suspended domain name server - Case #: 33587218

Thanks
Srikumar
[protected]