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BigRock India Complaints & Reviews

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Last updated Feb 15, 2023
Complaints 89
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ACME IT Park, Old Nagardas Road, Directiplex, Andheri East
Mumbai
Mumbai City District
Maharashtra
India
400069

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1800 200 7625
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+91 82 4661 4011
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BigRock India reviews & complaints(89)

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I owned a domain which they said was fraud even though my website was not live they say they got complains from someone only one screenshot submited no evidence at all i have allready given my companies registration documents which was asked by them they said they wont unban and will not refund either what a scam website .
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    Bigrock Creates Problems for its customer in order to sell the new plans. Their support knows two solutions, a. put the blame on customers b. buy a new upgraded plan.

    https://wisdomganga.com/bigrock-in-review/
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      Website:www.igs-india.com

      Dear team, past few months bigrock server and my mail server on bigrock is mostly down, am loosing clients due to this, have to send a cc to my personal mail just to check if the mail has been sent and received by client.
      not the first time this is happening. need compensation for the loss am taking and also the trauma am going thru
      +1 photos
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        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

        Refund of unutilsed services Order ID 101472607

        Address:Maptech Consulting service, #28, 4th street sowrashtra nagar, choolaimedu

        Today[protected].12 AM
        Customer Id 14673268
        Our team had wrongly purchased a VPS Order and paid Rs 10970.46 for 3 months. Immediately we called customer care on [protected] by 12 noon and admitted our mistake. they advised us to delete the Server A/c so that the funds will get credited back in our big Rock A/c.

        So, we deleted the VPS A/c, now the customer care says that this package is not eligible for any...
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        Dear Registration Private:

        A few days ago, we contacted you requesting your immediate assistance in removing of all references to Bigpond from your website https://bigpondsupport.net/ which violates our national and international trademark and copyright law. Our records do not reflect you’ve made the requested changes to your website and contacted us regarding this matter.

        We further request that you remove...
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        I paid Rupees 1131.62 INR to BigRock India for my domain name renewal of agriculturereview.com, but due to transfer of domain, the process failed, I wanted my money back, but their support team is making excuses and said that your money can not be refunded.

        Kindly help me to solve this problem.
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          Address:Noida 142

          Hosting server is not working properly and support numbers never reach and no-one are response in whole day
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            I renewed my website domain vvstrickers.in from bigrock I payed 801.22 through UPI QR code payment was successful but my domain was not renewed yet
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              Website:www.Bigrock.in

              Without my consent Credit card details have been saved and Auto renewal is Processed 30 days before due date. before due date I am requesting them to do Refund. and I don't want to continue renewal for the next year still they are not agreeing to Refund. No. 1 Fraud without Customer knowledge they will save payment details. Looting customers without notifying properly about payment details.
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                Address:Hubli

                My domain was http://www.tippushaheedpolytechnic.com was expired but when i call to support center they said it's available sale team will call you but I didn't get call after 2 hours I called again they said it's not available you cantact to them it's big cheating by big rock support centre
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                  Address:Kolkata

                  Do u guys think we are fool, said change to vps from cloud my website have 0 data only i have uploaded some photo that too not in website, still nothing can be access nor cpanel open, too slow no plugin can be install no picture can be install i have to wait 20 mins to upload one product because of server every time devloper says third class server, before this devloper another devloper said the same and left my work i have purchased it one...
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                  Address:bangalore

                  I regret to inform on the really bad experience I had on the couple of days with you team, none of your team is able to help on the issue, all agents will just drop the call in few seconds when they don’t find a way to resolve the issue (below complaint no), I hope you will be able to do something about it

                  Subject: Mahabodhi Website suspended domain name server - Case #: 33587218

                  Thanks
                  Srikumar
                  [protected]
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                    They are support me to change my email id registration, they are not checked eMail verification before purchase.I purchased domain with wrong email because I typed it wrong but I can't change it right now and I am not able to start my blog because poor service of bigrock
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                      I am complaining from last 2 month for server issue but they are not helping.

                      Totally money wasted on bigrock.
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                        I'm using BigRock since 2010, registered 100s of domains and this is the first time, I lost all faith in this company and never recommend it to use. If something wrong happens to you, they will be not interested to listen. Support is worst and they disconnect the calls.

                        My domain name has been transferred in 2019 without my knowledge and I'm unaware of this event. The BigRock team says I should contact the registrar where...
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                        Resolved
                        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                        Resolved
                        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                        Address:Kolkata

                        I renewed by domain culturecult.co.in on May 15, 2021 via SBI transaction ID[protected]. It cost me Rs.529.82

                        Although money got deducted from account, my domain didn't get renewed. None of the BigRock Customer care numbers are working, nor can I open a ticket with BigRock to write and complain to them.

                        Is BigRock closed or something? Otherwise, why cannot they be communicated with? Why are none of the numbers working, or online complaint ticket system!!

                        Also, if they are closed completely, why are they still sending renewal reminders and hosting payment gateways in their website???

                        - Jagannath Chakravarti
                        email: [protected]@gmail.com
                        phone: [protected]/[protected]
                        May 19, 2021
                        Complaint marked as Resolved 
                        Money returned. Not sure if by BigRock or by SBI itself (in case the amount didn't reach BigRock in the first place).
                        BigRock India customer support has been notified about the posted complaint.
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                          Address:Pune

                          I wanted to renew my hosting plan with latest cheap plans. I paid on portal. But it purchased NEW hosting plan for my another domain. My existing hosting package is going to expire in 7 days. I am in stress now.

                          Their customer support number is showing message: "This number does not exists."

                          I request to renew my existing hosting plan (multidomain), and cancel that new plan before 6th April 2021. Otherwise I need to face huge data loss.

                          Customer Id: 7390225
                          Date: 27 Mar 2021
                          domain: lbtmind.com
                          +1 photos
                          BigRock India customer support has been notified about the posted complaint.
                          Apr 01, 2021
                          Updated by lahoo.shete
                          I tried to call BigRock's Support. It is continuously telling "All executives are busy." I was waiting for 25 minutes, but no one attended my call.
                          Calling time: 1st April 2021 7:45PM
                          Target Support Number: +91 [protected]
                          Check attachment.
                          Full of frustration.

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                            I had my public_html folder got deleted and was asked for payment to get my data restored by big rock, Paid for data recovery of my hosting but got incomplete backup files that are of no use, some folders are just blank. I was told before that they have the backup available till that date but when I paid I got a backup with incomplete folders/files.

                            Now my websites are down as half files are missing and got no response. I...
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                            I am a loyal bigrock customer since 7 years and one product (single domain windows hosting) which was not supposed to renew, auto renewed and now they are saying they will not refund the money when they clearly have a 30 day money back policy and when asking the customer service reps they say it is only for new order and renewals are not purchases. Absolutely horrific experience and a third class web host. Much better to use other web hosts who at least value their long time customers.
                            BigRock India customer support has been notified about the posted complaint.
                            Oct 21, 2020
                            Updated by viraajcc
                            They have resolved this same issue for others but are denying me the same! What a useless customer service experience this has been!

                            Link to the complaint which got resolved: https://www.consumercomplaints.in/big-rock-india-b110288
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                              I registered a domain through BigRock India. Already paid for the domain through NetBanking and the money has been deducted from my account. However, BigRock still hasn't handed the domain over to me and continues to demand payment!
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