BigRock India Customer Care
BigRock
Customer satisfaction rating: 16%
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51
COMPLAINTS

BigRock India Customer Care

BigRock

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Address
ACME IT Park, Old Nagardas Road, Directiplex, Andheri East
Mumbai
Mumbai City District
Maharashtra
India - 400069
Landmarks:Next to Andheri Subway

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1
down
2


Fax:
Fax:
+91 22 3079 7901  

Additional info
Contact Details

Knowledgebase

Billing

Tel: +91 22 3079 7900
Fax: +91 22 3079 7901
(8 AM to 8 PM IST, Monday to Saturday)

Customer satisfaction rating
16%
Complaints
51
Pending
0
Resolved
8
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

BigRock India related photos (10)

BigRock India Complaints & Reviews

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BigRock India — cheating - not providing the advertised disk space

 EVM on Sep 25, 2018
Hi,

We are registered some number of domains and hosting services from bigrock. But now i got an issue with bigrock as they are suspending my account frequently.

It started when my account disk space exceeded. I have deleted the additional data and brought down the disk space. But they are told us to reduce it to below 10 gb, when it is done they had suspended the account and now they are asking to reduce to below 7 gb.

It is well known we could at least 20 gb of disk space, but some employees are not willing to grant the usually provided disk space...
Complaint comments  Read comments [1]Complaint category Hosting & Web Design

BigRock India — windows hosting

 Ajit Kumar on Sep 19, 2018
I'm a subscriber of bigrock's windows hosting services. Through this hosting i have multiple portals hosted
1. Scofelabs.com
2. Epochaero. Space
3. Tangent techtronix.com
4. Mypayg.com
5. Vivacityfashion.com

Due to a malware attach the hosting services were down from september 10th to september 17th as a result my websites, blog pages, my official email communication for each of the domain for all my users was down. I wasnt receiving incoming email. My customers were surprised to see my emails bounce. I lost a few business opportunities due to this.
Complaint comments  Read comments Complaint category Hosting & Web Design

BigRock India — worst web hosting service

 Mukeshji on Sep 18, 2018
Bigrock is the worst organization, i have ever seen.

I have never seen such irresponsible and untrained technical support as i have faced with bigrock. It's a very bad experience with big rock. More than 10 days gone, but their technical team is not able to find the solution.

Only fake updates are mentioned on forum dashboard.
They have updated, "majority of websites has restored" but asking about name of any website which has been recently restored, they have no answer.
To make their clients confuse, they are posted such type of updates.
Complaint comments  Read comments Complaint category Institutes

BigRock India — bigrock is no.1 irresponsible company —

 narekuma86 on Sep 12, 2018
No.1 fraud and irresponsible company... There is no communication and system was down for last 3 days (10th sep 18 to 12th sep 18 as of now) whenever you ask & complaint they simply say — we currently do not have any eta but understanding the criticality of the issue our engineers are working on getting this fixed as soon as possible. But nothing was happend because of that i am liable to pay for fine & penalty to customs because of the such a delay of processing my job......
Complaint comments  Read comments [1]Complaint category Hosting & Web Design

BigRock India — wrong terms and conditions refunds slow servers

 rezaladak on Aug 5, 2018
Ref helpdesk ticket number
[brsales #xyk[protected]]: refund
Dated 31 july 2018

I got a vps server (Usa) from bigrock on 8/july/2018 after reading the terms and conditions check attachment. After trying for few days i cancelled the vps on 30/july /2018 after 22 days of activation
Due to very substandard preformance.
1. Websites becoming unreachable for no reason for 10-30 minutes (This happened for 3 consecutive days).
2. Cpanel sending daily emails about some process stopping due to lack of memory, my server had 2 gb of ram out of which used...
Complaint comments  Read comments Complaint category Internet Services

BigRock India — worst support from bigrock

 Info Admin on Jul 10, 2018
Hi was having a problem in hosting website as the server is creating an issue, I tried to call there toll free number they assist to call on support number which is [protected], this number is not working then I started ticket chat in their website since 5 min no one came online to chat or support us, for sales they are always available in call or chat not for support.

I request to new customer please see some alternative neither then Bigrock as the standard of big rock is going too low...
Complaint comments  Read comments [2]Complaint category Hosting & Web Design

BigRock India — domain transfer free one year renewal service not given

 Sonu Matta on Jun 30, 2018
I have made a payment for domain transfer from third party to bigrock as i was aware that one year renewal comes within transfer cost. After one week of domain transfer i approached bigrock sales chat to further renew it for three years. On chat i got to know that i didn't received the one year complimentary renewal which comes with domain transfer since i transferred the domain within 45 days of renewing it. My biggest question is that i have done multiple chats with sales team but nobody asked that when you have renewed your domain. Since this has happened i told them that it was a lack at both...
Complaint comments  Read comments [1]Complaint category Hosting & Web Design

BigRock India — website server issue since last 7 th may

 ankit@13579 on Jun 7, 2018
Website- http://vivohealthcare.com
contact number -[protected]
email id - ankit.srivastava@vivohealthcare.com
page- http://vivohealthcare.com/skill-center.html

Ticket ID: YHC[protected]
Department: Web Hosting
Type: Domain / Website down
Status: Open

we are still facing issue since Bigrock server updated on 7th may 18. Before our site was perfectly working.

what type of your service don't I know.even not getting the response to customer care number with long hold time and gets disconnect.?
I had already...
Complaint comments  Read comments Complaint category Hosting & Web Design

BigRock India — regarding website web pages

 classicoperations on May 24, 2018
DOMAIN : CGOC.IN
COMPANY NAME ; CLASSIC BITUMEN
REGISTERED ID : CLASSICBITUMEN@GMAIL.COM
REGISTERED NUMBER ; [protected]
CONCERNED PERSON : ROHIT ARORA

We already a Big Rock client since long, Last month on 6th April, 2018 we purchased the renewal hosting plan but due to non payment after quoted amount. Big rock has erased our hosting ticket. After so many follow ups with your company, Big Rock has adjust our deposited payment part with new fresh purchase hosting plans.

Now my Complaint is related to our company web site web pages. We have...
Complaint comments  Read comments Complaint category Hosting & Web Design

BigRock India — after payment deleted my domain

 Sabuj Bhattacharya on Apr 18, 2018
Dear team

How and why my domain is deleted after i create it just now. How did you do that when made payment of my domain then how did you delete my domain???

If this the policy of bigrock if yes then its ok if no please made a suitable solution for me i want mt domain back help me about that...

Regards
Sabuj bhattacharya
Mob : +91-[protected]...
Complaint comments  Read comments Complaint category Other

BigRock India — transferred domain to bigrock dns does not work

 AnjitaIT Solutions on Feb 17, 2018
I have transferred my domain to big rock and updated mx record to map emails, its more than 15 days and there dns data doesn't reflect - my mails are not working, when ever i add data to dns, it goes to inactive record - i called their support team they mad it active from their end and still the records are not reflecting, tried to raise a ticket, tried connecting them now no is helping and they not even refunding my amount as their system has issues and they can not resolve and its not working for me -

They are just fraud to eat ur money - and has pathetic support service to reach...
Complaint comments  Read comments Complaint category Computer Software

BigRock.com — regarding logging in of my account

 geethaviji on Feb 12, 2018
Respected Sir,
I am Geetha and I have purchased the domain name 'anna-fashion' on dec 12, 2017 in the registrant name vijayan who is my husband in bigrock.com and when i tried to login my account i cannot able to login.I cannot recall the password and so i clicked on forgot password column .They have sent me the link to the registered email id vijayan_geetha@yahoo.com. when i tried the link and it has asked me registered email id and when i entered the above same registered email id it is showing the msg invalid email id.
From the day of registration till now i have got all the mails...
Complaint comments  Read comments [1]Complaint category Internet Services

BigRock India — domain transfer and no service provided

 aftab gokak on Jan 3, 2018
Recently i transferred domain to bigrock. I asked support team to configure it so that i can use the email service of my hosting.
But everyday support team is giving false promises that issue will be fixed today with lots of promises. Kept on cheating me and lost my business days.
I tried to escalate this issue and no reply.
They have very poor customer service.
Now i am stuck with bigrock for 2 months as i cannot transfer my domain to another provider for 60 days.
Do not know where to complain about this poor service....
Complaint comments  Read comments Complaint category Hosting & Web Design

BigRock India — sold customer data

 rajkumarggn on Dec 18, 2017
Hi
I have purchased 1 domain from bigrock on 16 dec 2017 and since then, i have been constantly receiving unsolicited emails and calls form web developers who want to build my website and referring to the domains that i have booked through bigrock.

This is highly unprofessional, highly unethical, outright violation of my privacy by your company and i am going to make this issue public to let others know that they should stay away from bigrock.

Bigrock person is saying you do not take privacy protection but i have other domains with bigrock, i never got any call...
Complaint comments  Read comments [1]Complaint category Hosting & Web Design

BigRock India — domain hosting auto renewal without notice

 dhanik.sahni@yahoo.com on Dec 6, 2017
I have domain hanumantemplemadhupur.com with bigrock. This was set as auto renewal. As per this process, i should get sms information about auto renewal one week prior of renewal. But i have not received any information. I got sms when renewal is completed.

I have complained this to bigrock to refund money but they are refusing it.
I want my renewal money back.

Please help....
Complaint comments  Read comments Complaint category Hosting & Web Design

BigRock India — bigrock is 3rd class customer support [Resolved]

 roshanlobo26 on Dec 2, 2017
I have received below mail and sent my id proof and address proof still there is no revert form them

Please note, as per icann, it is mandatory to update accurate whois details. The whois details of the domain 'broadbandbangalore.in' are inaccurate.

For unsuspension, kindly provide us with the following documents, post receipt of which, we will take necessary steps.
1. Proof of incorporation
2. Proof of identity
3. Proof of address
4. Correct telephone number along with its telephone bill.

Regards,
Abuse mitigation...
Complaint comments  Read comments Complaint category Other

BigRock India — ssl is not installed for goigi.com for the last 10 days

 web1goigi on Nov 4, 2017
Hi,

We have renewed the ssl for goigi.com, issued the certificate, followed bigrock support team instruction. But nothing happend. For the last 10 days, bigrock is not able to resolve the ssl issue of goigi.com.

Neither their senior tech team is able to handle this problem. Their support chat is not opening. Through call they are not assisting.

Our support ticket id is #mha[protected]...
Complaint comments  Read comments [1]Complaint category Hosting & Web Design

BigRock India — nothing works. don't waste your money

 Joke Er on Oct 16, 2017
I purchased hosting space and domain name. I have set my website on wordpress. Even after lot of setup and configuration, the site doesn't work.

Its been already close to a year, i have never been able to get my site to work and the big rock always plays jugad with you. They never solve problems.

Customer service has been too bad. And technical support guys are worst people. They just say they did something and ask you to wait till the servers get updated. But nothing happens.

Its waste of your mobile bills and waste of time. Go for other hosting providers....
Complaint comments  Read comments Complaint category Internet Services

BigRock India — careless, inexperienced, foolish customer care executives

 DesiCitizen on Oct 11, 2017
Bunch of fools working in the company. I wonder if anybody know their job well.

Unable to solve simple issues. Customer care team is too slow and lethargic.

Very poor communication and problem skills.

Do not waste your time and money with bigrock. They do not provide 24/7 support as mentioned in the website. They typically work from 10am to 7pm.

They close tickets without resolving the issues. I have been stuck with issue for more than 15 days and it is lying unresolved...
Complaint comments  Read comments Complaint category Internet Services

Big Rock — website builder tool : a fake tool

 chirag31.03 on Oct 8, 2017
Since the day i had brought website builder it was a nightmare, again and again i had raised the issue to support, but no correspondence from there side. I was told after 5 days of regular calling by the support center person to "go to web designer and solve the query, we are helpless to do anything". It means they are make wrong claim of to design your own website. And was even told to cancel order, my query was that when i am adding a horizontal layout it is visible as the disruptive layout additions. If they are selling a website builder tool and suggesting me to appoint a web designer then they...
Complaint comments  Read comments Complaint category Hosting & Web Design

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