BigRock India Customer Care
BigRock
Customer satisfaction rating: 21%
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40
COMPLAINTS

BigRock India Customer Care

BigRock

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Address
ACME IT Park, Old Nagardas Road, Directiplex, Andheri East
Mumbai
Mumbai City District
Maharashtra
India - 400069
Landmarks:Next to Andheri Subway

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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1
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1


Fax:
Fax:
+91 22 3079 7901  

Additional info
Contact Details

Knowledgebase

Billing

Tel: +91 22 3079 7900
Fax: +91 22 3079 7901
(8 AM to 8 PM IST, Monday to Saturday)

Customer satisfaction rating
21%
Complaints
40
Pending
0
Resolved
8
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

BigRock India related photos (7)

BigRock India Complaints & Reviews

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BigRock India — domain transfer and no service provided

 aftab gokak on Jan 3, 2018
Recently i transferred domain to bigrock. I asked support team to configure it so that i can use the email service of my hosting.
But everyday support team is giving false promises that issue will be fixed today with lots of promises. Kept on cheating me and lost my business days.
I tried to escalate this issue and no reply.
They have very poor customer service.
Now i am stuck with bigrock for 2 months as i cannot transfer my domain to another provider for 60 days.
Do not know where to complain about this poor service....
Complaint comments  Read comments Complaint category Hosting & Web Design

BigRock India — sold customer data

 rajkumarggn on Dec 18, 2017
Hi
I have purchased 1 domain from bigrock on 16 dec 2017 and since then, i have been constantly receiving unsolicited emails and calls form web developers who want to build my website and referring to the domains that i have booked through bigrock.

This is highly unprofessional, highly unethical, outright violation of my privacy by your company and i am going to make this issue public to let others know that they should stay away from bigrock.

Bigrock person is saying you do not take privacy protection but i have other domains with bigrock, i never got any call...
Complaint comments  Read comments Complaint category Hosting & Web Design

BigRock India — domain hosting auto renewal without notice

 dhanik.sahni@yahoo.com on Dec 6, 2017
I have domain hanumantemplemadhupur.com with bigrock. This was set as auto renewal. As per this process, i should get sms information about auto renewal one week prior of renewal. But i have not received any information. I got sms when renewal is completed.

I have complained this to bigrock to refund money but they are refusing it.
I want my renewal money back.

Please help....
Complaint comments  Read comments Complaint category Hosting & Web Design

BigRock India — bigrock is 3rd class customer support [Resolved]

 roshanlobo26 on Dec 2, 2017
I have received below mail and sent my id proof and address proof still there is no revert form them

Please note, as per icann, it is mandatory to update accurate whois details. The whois details of the domain 'broadbandbangalore.in' are inaccurate.

For unsuspension, kindly provide us with the following documents, post receipt of which, we will take necessary steps.
1. Proof of incorporation
2. Proof of identity
3. Proof of address
4. Correct telephone number along with its telephone bill.

Regards,
Abuse mitigation...
Complaint comments  Read comments Complaint category Other

BigRock India — ssl is not installed for goigi.com for the last 10 days

 web1goigi on Nov 4, 2017
Hi,

We have renewed the ssl for goigi.com, issued the certificate, followed bigrock support team instruction. But nothing happend. For the last 10 days, bigrock is not able to resolve the ssl issue of goigi.com.

Neither their senior tech team is able to handle this problem. Their support chat is not opening. Through call they are not assisting.

Our support ticket id is #mha[protected]...
Complaint comments  Read comments [1]Complaint category Hosting & Web Design

BigRock India — nothing works. don't waste your money

 Joke Er on Oct 16, 2017
I purchased hosting space and domain name. I have set my website on wordpress. Even after lot of setup and configuration, the site doesn't work.

Its been already close to a year, i have never been able to get my site to work and the big rock always plays jugad with you. They never solve problems.

Customer service has been too bad. And technical support guys are worst people. They just say they did something and ask you to wait till the servers get updated. But nothing happens.

Its waste of your mobile bills and waste of time. Go for other hosting providers....
Complaint comments  Read comments Complaint category Internet Services

BigRock India — careless, inexperienced, foolish customer care executives

 DesiCitizen on Oct 11, 2017
Bunch of fools working in the company. I wonder if anybody know their job well.

Unable to solve simple issues. Customer care team is too slow and lethargic.

Very poor communication and problem skills.

Do not waste your time and money with bigrock. They do not provide 24/7 support as mentioned in the website. They typically work from 10am to 7pm.

They close tickets without resolving the issues. I have been stuck with issue for more than 15 days and it is lying unresolved...
Complaint comments  Read comments Complaint category Internet Services

Big Rock — website builder tool : a fake tool

 chirag31.03 on Oct 8, 2017
Since the day i had brought website builder it was a nightmare, again and again i had raised the issue to support, but no correspondence from there side. I was told after 5 days of regular calling by the support center person to "go to web designer and solve the query, we are helpless to do anything". It means they are make wrong claim of to design your own website. And was even told to cancel order, my query was that when i am adding a horizontal layout it is visible as the disruptive layout additions. If they are selling a website builder tool and suggesting me to appoint a web designer then they...
Complaint comments  Read comments Complaint category Hosting & Web Design

BigRock India — It will be big mistake if you get in bigrock..

 Suman Pingme on Jul 13, 2017
I have purchased a domain and web hosting paying more than what i saw in godaddy.. These guys promised manythings before i pay! After that no response as wordpress and drupal is a free for the package i took and later. After payment it says.. You need to purchase.. Wordpress.. Such a fraud... Company.. Nobody responds after you made purchase.. And i took 30day money back plan.. Now when you go for deleting the domain.. It says you need to check with live support... And live support guys do not respond. Totally fraud.. Please choose godaddy.. Dont go for bigrock.. Now i spend 50% less money in godaddy...
Complaint comments  Read comments [1]Complaint category Hosting & Web Design

BigRock India — Very unprofessional company big rock

 Ami Dabs on May 23, 2017
Well i am using bigrock services last 5 years but last 6 months i am facing a lots of problem with BIGROCK. Their executives won't reply you properly and even they are not able to resolve the problem.

Last time their team were not able to resolve email issue for more than a month and at last i shifted my domain to godaddy and now it's working fine.

Again last 10 days one of my website, which has a form is hosted on BIGROCK server last 2 years but last 10 days form details are not going to domain oriented email ids. I asked them several times to resolve the issue. I...
Complaint comments  Read comments Complaint category Hosting & Web Design

BigRock India — Domain name

 bhupender9034813556 on Feb 18, 2017
An unethical way of business!!
I was trying to purchase a domain name online from bigrock.com that was www.mahakaya.com .it was available for 649/yr so i called bigrock sales department regarding some support and ask the price again it was varsha raikar who picked up the call and confirmed me the same price but when i told them i have already registered a company by the name mahakaya, then they put it under premium domain .now it costs 6 lakhs . even i read previous complaints about bigrock regarding the same thing.
these kind of practices are unethical and should be taken care by...
Complaint comments  Read comments Complaint category Internet Services

BigRock India — Suspended My domain and now not responding

 Lov Singh on Feb 10, 2017
Hi There,

My Domain is www.devbro.in they sent mail that your domain name is suspected for fraud and you need to give your detail, I sent them my UID(Aadhar) and then the suspended it by saying it's not your address proof. I have been using this domain for last few years and has multi domain hosting and I am managing various websites under same panel. Due of suspension I am unable to manage those since not able to login into cPanel.

I have requested support ore than ten times in chat and mail but all time they say issue has been esclated you will get response soon.
Complaint comments  Read comments Complaint category Hosting & Web Design

BigRock India — Cheated me by auto renewing domain

 Mudassir Khan on Oct 30, 2016
Cheater big rock renewed my domains without my permission.

Gkfoundationindia.com and gkfoundationindia.org

My auto renew was off. I rechecked it. It was off for both domains.

I mailed this to big rock customer care they said can't be reversed because according to them my auto renewal was on.

But my auto renewal was off. Still they renewed it.

I had very bad experience with bigrock. I dont want any domain from bigrock refund my money, delete my domains.

My domains are being expired on 21 nov 2016.
Complaint comments  Read comments [1]Complaint category Hosting & Web Design

BigRock India — Single Hosting [Resolved]

 Shopizy on Sep 15, 2016
My site down since last 6 days and for that i contacted the support team they informed me that due to maintenance at their server, site is down. after 2 days again i contacted but since than they only ask for time but never come up with any result. since 9th Sep'16 site down. every time they claiming this is due to the SSL but the certificate installed in the month of July and the issue comes in Sep.

this clearly indicate that as the SSL not purchased from bigrock, hence they are creating problem.

i request to work on the issue and resolve it ASAP...
Complaint comments  Read comments Complaint category Online Shopping

BigRock India — Bigrocks unethically saved my credit card and used for auto renewal of my order. I had not opted for auto renewal.

 Braj bhushan Kumar on Aug 28, 2016
Very unethical practice by bigrock. When u purchase any service/product of bigrock they keep auto-renew button on.

We forgot to keep the auto-renew button off and the auto renewed processed. But i didn't wanted the service, thus on the same day we informed about the issue. But unlike other reputed international vendors like bluehost etc. They refused to return the amount.

They are as per their name bigrock, because they simply mark your ticket as closed without bothering your concern.

Pathetic after sales (Not required) service....
Complaint comments  Read comments Complaint category Internet Services

BigRock India — Listed Fraud Company in Design exchange

 TrueOpinion on Aug 10, 2016
I came across www.devbro.in though Big rock design exchange listing. I have purchased a domain name with bigrock and was unable to purchase the hosting space because of a spelling mistake which was caused by devbro (lov singh) - while he was making the puchase via teamviewer login in my computer.Lov Singh from devbro has assured me that he has purchased a hosting space from bigrock on my behalf and charged me Rs 2535 for an unlimited plan for an year subscription. However, he did not share any login and password details for the hosting server. He has also charged me for 5000 Rs for designing my...
Complaint comments  Read comments Complaint category Hosting & Web Design

BigRock India — Very poor service

 akhil lakhani on May 26, 2016
I have been using BigRock's services for a while now. i have two domains and hosting services with you guys. Everything was fine until now as I was not using services (Read Mails) very frequently. For the past two months I started using and picture became clear to me. My Email Services stopped working for third time in past one month. Nobody from your team provide a permanent solution or tell about the problem clearly. Everytime I have to explain my problem to some new guy, even for the same ticket. There is no clear point of contact and your team takes days to solve a small problem....
Complaint comments  Read comments Complaint category Hosting & Web Design

BigRock India — Multi domain hosting [Resolved]

 his1792 on May 8, 2016
The service for the first 2 months is good, but once your refund period is over, all your websites your down with 502 bad gateway error or 503 service temporary unavailable error. I am using wordpress, the most popular cms and using popular themes and plugins, even then they are killing mysql queries and forcing to buy vpn or otherwise they will make your websites down again and again. They are just cheaters, when you complain them, they reply after 8-10 hours and phone support is also at the daytime only. No matter what your problem is, they will not do anything and blaim you for all they errors....
Complaint comments  Read comments [1]Complaint category Hosting & Web Design

Bigrock — Fake and fraud service

 akmmhto on Apr 29, 2016
I made a website and hosted it on bigrock linux premium hosting of 2399/- per year.
In the main page of their website www.bigrock.in they clearlt posted about the plan,
1. Unlimited disk space
2. Unlimited traffic
3. Etc etc...

And also a "*" mark on price tag..
But this condition is only applicable on price of the plan..

I purchased it..
Now i made my site and started uploading data on server..
But suddenly i reached about 20gb.
Erver giving error msg oftenly "disk quota error"
Complaint comments  Read comments [1]Complaint category Hosting & Web Design

BigRock India — Fraudulent use of credit card

 alfenster on Apr 28, 2016
Big rock has unlawfully saved my credit card information and used it to debit money from our card without any consent and authorization. Total amount is 7116.00. Below is the transaction detail.

1) receipt details
Receipt id: 53562634
Receipt description: received inr 579.0 for payment for invoiceid(S) : 53562633 via pay.Pw (Ref: payment-c[protected]
Receipt amount: inr 579.00

2) receipt details
Receipt id: 53433341
Receipt description: received inr 6537.0 for payment for invoiceid(S) : 53433340 via pay.Pw (Ref: payment-c[protected]
Complaint comments  Read comments Complaint category Hosting & Web Design

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