Big Bazaar / FutureBazaar / Future Retail / HomeTown

[Resolved] Bigbazaar — ariel washing machine powder

inderjit_143

from Mumbai, Maharashtra

Sep 2, 2018

Address: Nashik, Maharashtra, 422013

Website: www.bigbazaar.com

Yesterday we purchased 2 packs of Ariel Front Load washing machine detergent. The pack mentioned 4KG + 2KG Free, To our surprise when we opened the pack next day morning we found only 5 KG in one of the pack and the other pack was having one package completely spoiled, detergent coming out of the box.

When we complained this to big bazaar customer service, The manager was so rude as she didn't even bothered to look into the problem. Infact she directly said this is not our mistake. In short making feel that you people might have removed the missing 1 KG.

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Oct 3, 2018

Complaint marked as Resolved

Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.

Verified Support

Sep 02, 2018

Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care's response Dear Mr. Inderjit,

We are extremely sorry for this experience at the store.

In order to raise this issue to the concerned team, I would require your contact number and exact store details.

Kindly share the same at [protected]@futuregroup.in at the earliest so that our team can connect with you.

Regards,
Priya
Future Group