[Resolved]  Bigbazaar — product exchange

Address:

jhargram road.puja mall kharagpur, Paschim Medinipur, West Bengal

I bougt 1 pc of american tourister wheel duffle bag in your luggage loot offer from bigbazar kharagpur branch.

At the time of purchase the i asked the customerservice people that if i need to change the size of the bag
Then is it possible? They said yes within 7 days with a same/higher price piece.

Again i asked the same question to two salespersons of luggage section and they also said the same.
I selected my pieces of luggage and paid the bill.

Bill date 22/5/2019 till no - 13 memo no-0011161 tr-2598 total amt-5680/-

On 24/05/2019 i went back to the store to replace the wheel duffle as it was much bigger than the actual
Size i needed, bb-kharagpur refused to exchange it with a smaller size.

They said showing some scratches and dust marks (Which were alresdy present at the time of purchase but
I ignored as i liked the product) that i've used it on road.

I did'nt even stamp the warranty card so that if i need to change the piece then i wont be able to do so.

This time the luggage section people were extremely rude and said go and complain anywhere nothing will happen.
They won't change it.

Again i spoke to csd. They only provided me the all india helpline no and email.

I lodged a formal written complain at the complain book of the store.

There also i did'nt get any response from anyone of the store.

I'm extremely dissatisfied with bigbazar. How can you disrespect the printed commitments of exchange in your bill.

You people sold a product, gave the customer a printed bill with your return policy and now refusing to fulfill them
Showing it the responsibility of the product manufacturer. This is such a mean idea of cheating a customer.

I need justice. Pls arrange the exchange of my product as early as possible.