Bigbazaar — product not delivered

Address:

Kundalahalli, ITPL main road, 560037

I purchased a trolley bag from BigBazar (Store code: 5538)Kundalahalli Bangalore location, they have delivery option so givevto to deliver to my house, thay provides me a challan where challan no is : 1192513. In which iy mention that my product will deliver within 09.09.2019 in between 2pm to 7pm. After not delivering the product on time i rised a complaint where complain no is : BB[protected].
From CUSTOMER CARE they told it will deliver within 10pm with priority. Now tell me who is responsible for this. Tomorrow i have to travel. I m depending on that. I need proper reply from higher authority else will put a mail to consumer cort.