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[Resolved]  BigRock India — Refund o[censored]nutilsed services Order ID[protected]

Today[protected].12 AM
Customer Id 14673268
Our team had wrongly purchased a VPS Order and paid Rs 10970.46 for 3 months. Immediately we called customer care on [protected] by 12 noon and admitted our mistake. they advised us to delete the Server A/c so that the funds will get credited back in our big Rock A/c.

So, we deleted the VPS A/c, now the customer care says that this package is not eligible for any refund. We requested them to use this fund for the renewal of hosting services for the domain impal.net which we are holding in Big Rock. That too, they refused. They simply said Rs 10970 is gone and it cant be used anywhere else,

We are refused a refund for a service which we have not utilised at all.

Please help
R Sridhar
Cofounder maptech consulting service
and Secretary, Cyber Society of India (www.cysi.in)
[protected][protected][protected][protected]------

From: BigRock.com Billing Team
Date: Thu, May 12, 2022, 11:11
Subject: Addition of Premium for 365digiads.in for 3 months
To:

BigRock

Thanks for your Web Services order
Your order and payment details are below.

YOUR ORDER DETAILS
Transaction ID:[protected]
Order ID:[protected]
Order Description: Addition of Premium for 365digiads.in for 3 months

Order Cost: INR 9297.0
Sub-total: INR 9297.00
Taxes: INR 1673.46

TOTAL: INR 10970.46

[protected] Forwarded message[protected]
From: BigRock.com Billing Team
Date: Thu, May 12, 2022, 11:12
Subject: Confirmation of Receipt of INR 10970.46 vide Receipt ID[protected]
To:

Please note details of Funds Received from you

Receipt Details
Receipt ID:[protected]
Receipt Description: Received INR 10970.46 for Payment for InvoiceID(s) :[protected] via CCAvenue (Ref: Payment-C[protected]
Receipt Amount: INR 10970.46
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May 13, 2022
Complaint marked as Resolved 
we have understood that Resolution is not possible with BigRock. Let this complaint treated as closed
BigRock India customer support has been notified about the posted complaint.
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