Comments
Subject: Re: Regarding Backup Unavailability – Case #51157863
Dear Vinay,
Thank you for your response.
However, I must express my disappointment and concern regarding the handling of this matter.
As per your own admission, my inquiry regarding the backup was made on 9th May 2025, well within the backup retention timeline. It is not acceptable that your team failed to provide access or advise me at that time about immediate steps to preserve the data.
Furthermore, your email mentions that backups are only retained for disaster recovery. Yet during the sales and renewal process, your representatives made assurances about data backup availability upon renewal — no mention was made of such a limited retention window. This omission is misleading and unacceptable, especially for customers relying on continuity of service.
Additionally, if the backup was truly rotated within 7 days of 9th May, it should have been available at least until 16th May 2025. Given that this window falls between my inquiry and the renewal, it is unclear why the backup wasn’t retrieved or preserved.
Your team's lack of proactive support and poor communication has resulted in permanent data loss — an outcome that could have easily been prevented.
Kindly escalate this issue to the senior management level for a formal review. I am also reviewing my legal options and may consider approaching the appropriate consumer protection authorities if necessary.
Looking forward to a more responsible and accountable resolution.
Regards,
Mr. Niladri Saha
M/s Independent Financial Adviser (India)
contact No:[protected]
Dear Vinay,
Thank you for your response.
However, I must express my disappointment and concern regarding the handling of this matter.
As per your own admission, my inquiry regarding the backup was made on 9th May 2025, well within the backup retention timeline. It is not acceptable that your team failed to provide access or advise me at that time about immediate steps to preserve the data.
Furthermore, your email mentions that backups are only retained for disaster recovery. Yet during the sales and renewal process, your representatives made assurances about data backup availability upon renewal — no mention was made of such a limited retention window. This omission is misleading and unacceptable, especially for customers relying on continuity of service.
Additionally, if the backup was truly rotated within 7 days of 9th May, it should have been available at least until 16th May 2025. Given that this window falls between my inquiry and the renewal, it is unclear why the backup wasn’t retrieved or preserved.
Your team's lack of proactive support and poor communication has resulted in permanent data loss — an outcome that could have easily been prevented.
Kindly escalate this issue to the senior management level for a formal review. I am also reviewing my legal options and may consider approaching the appropriate consumer protection authorities if necessary.
Looking forward to a more responsible and accountable resolution.
Regards,
Mr. Niladri Saha
M/s Independent Financial Adviser (India)
contact No:[protected]
Welcome To M s Independent Financial Adv's reply, Jun 17, 2025
Dear Support Team, (BIG ROCK INDIA)
This is to formally raise a critical concern regarding your failure to honour the data backup commitment promised at the time of my one-year subscription purchase. Despite renewing the subscription in good faith, no data backup has been provided to date.
Your sales team never disclosed that previously stored data would be permanently deleted without warning. I refer you to Case #: 51157863, where I raised this issue earlier, but no satisfactory resolution has been offered.
I now ask a direct and urgent question:
Who is responsible for the loss of data from my C-Panel?
If your platform failed to maintain or provide the promised backup, I hold your organization fully liable for the resulting losses.
Please note that the data lost from my panel was critical to my business, and I estimate my financial loss at ₹25, 00, 000. If the backup is not provided immediately, I will consider this a case of negligence and breach of service agreement, and I will be compelled to take appropriate legal action, including approaching the Tribunal Court for redressal.
You are hereby requested to:
Immediately restore the C-Panel data backup or,
Compensate for the financial loss of ₹25, 00, 000 within 24 hours to the account below:
Bank Account Details:
Account Name: NILADRI SAHA
Account Number: 520101255917161
(Savings Account)
Base Branch: MANIKTALA / KOLKATA
RTGS/NEFT IFSC Code: UBIN0906093
MICR Code: 700026162
Please treat this matter with the utmost urgency, and failure to respond appropriately will leave me with no option but to proceed with formal legal action.
Sincerely,
M/S INDEPENDENT FINANCIAL ADVISER
We Help You Meet Financial Goals.
Thanks & Regards.
MR NILADRI SAHA
GSTN NO:-19ARGPS2535R1ZY
This is to formally raise a critical concern regarding your failure to honour the data backup commitment promised at the time of my one-year subscription purchase. Despite renewing the subscription in good faith, no data backup has been provided to date.
Your sales team never disclosed that previously stored data would be permanently deleted without warning. I refer you to Case #: 51157863, where I raised this issue earlier, but no satisfactory resolution has been offered.
I now ask a direct and urgent question:
Who is responsible for the loss of data from my C-Panel?
If your platform failed to maintain or provide the promised backup, I hold your organization fully liable for the resulting losses.
Please note that the data lost from my panel was critical to my business, and I estimate my financial loss at ₹25, 00, 000. If the backup is not provided immediately, I will consider this a case of negligence and breach of service agreement, and I will be compelled to take appropriate legal action, including approaching the Tribunal Court for redressal.
You are hereby requested to:
Immediately restore the C-Panel data backup or,
Compensate for the financial loss of ₹25, 00, 000 within 24 hours to the account below:
Bank Account Details:
Account Name: NILADRI SAHA
Account Number: 520101255917161
(Savings Account)
Base Branch: MANIKTALA / KOLKATA
RTGS/NEFT IFSC Code: UBIN0906093
MICR Code: 700026162
Please treat this matter with the utmost urgency, and failure to respond appropriately will leave me with no option but to proceed with formal legal action.
Sincerely,
M/S INDEPENDENT FINANCIAL ADVISER
We Help You Meet Financial Goals.
Thanks & Regards.
MR NILADRI SAHA
GSTN NO:-19ARGPS2535R1ZY
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