Bigtree Entertainment Pvt. Ltd. — payment was taken for a failed transaction

Address:831005

Following is the reference of failed transaction payement while booking a show on 14 july. kindly check for redressal.
i was booking 4 tickets for a show at cinepolish jamshedpur to watch Sanju movie . when i did not get QR code on my first transaction and checked seat status - i found payement was successful but seat was not booked. I did 2 nd transaction when it was successful for seat c11, c12, c13, c14 in screen
2, 3:40 pm show on 15 july.

below given is the failed transaction detail for which i request payment reversal. kindly check and do the needful.
Thank you for using State Bank Internet Banking. Reference No. for Bigtree Entertainment Pvt transaction of Rs. 1091.44 from A/c ending 5627 on 14-Jul-18 at 22:41 is IGADYWBMX8.
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Hi i bought veg burger combo from fort excelsior but the bill was given for samosa combo.

When i bought this order there was no rush at all cos the movie had started ten mins ago.

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