Billdesk — amount debited but not received by mseb

Address:

411057

On 21st jan 2019, i made the payment of rs 27020 for making payment for mseb bill.
The amount was debited from my account but was not credited to mseb.

I'm attaching the transaction details picture of confirmation of money received by bill desk.

My transaction details are:
Amount : 27020
From: chawla. [protected]@okhdfcbank
Upi transaction id:[protected]