Billdesk — amount debited but not reflected to the beneficiary

I made an online transaction of rs 1648.44 on august 06, 2019 at 14:13 hrs transaction id : [protected] through icici net banking to kredit bee. The amount has been debited from my bank account but has not been credited yet to kredit bee. The amount is stuck somewhere in the bill desk payment gateway. The amount deducted was for my loan repayment and now when my amount has been deducted kredit bee is continuosly sending me message for the loan repayment which i have done before the due date but bill desk is responsible for such errors due to which the beneficiary account has not been credited.