Billdesk — Amount debited for TATA sky recharge

On 17 jan2022 ..I had made a transaction of 361₹ for my tata sky recharge.. using phone pay -Billdesk ..the amount is successfully created to [protected]@ybl ..but yet there is no recharge done to my Tata sky dish tv wallet..nd also not the amount is refunded back to me..i had given a complaint to phone pay .but yet no action is taken on it... kindly help me in this issue..nd solve it as soon as possible.