Billdesk — amount not credited to transfer or biller hand

Address:

iIFL jaipur, Jaipur, Rajasthan, 3003006

I have paid an amount of rs. 16000 to iifl payment link through bill desk payment channel and it charged rs 17.70 as service charge for this at 13 :21 o'clock on[protected] from my pnb bank a/c no. [protected] to iifl and i was debited rs 16017.70 from my bank account bou nat gets credited to iifl account...
My transaction no. Is billdesk/qpnb[protected]/[protected]/iifl