Billdesk — amount not received by party nor refunded to bank account

Address:

UIT area near Saheli nagar, Udaipur, 313001

I made a transaction of 4030 (The amount got deducted of 4075.13) from my idbi debit card no.- [protected] to uit udaipur (Rpay-pos/uitu) on 3/9/19 at 23:17. I received the message of amount being deducted from my bank but uit udaipur did not recieved it neither it got refunded into my idbi saving account - [protected].

I again tried to make a transaction of 4030 from my sister's bob debit card no. - [protected] to uit udaipur on 12/9/19 at 19:30. But again the amount got deducted from the bank account no. - [protected] and was not received by uit udaipur.

I am worried about my application being rejected due to non payment so kindly look forward into the matter at your earliest convenience.