BillDesk Complaints & Reviews

Due to Unsuccessful Internet Banking transaction on[protected] for payment of WBSEDCL Bill amounting to Rs.1609.50 through Syndicate Bank, the said amount of Rs.1609.50 has been debited from my Savings Bank Account. Transaction description ---- IB PG Txn MSYD[protected] 8519300 WBSEDCL dt.[protected] for Rs.1, 609.50

I ordered Pizza online from Dominos (www.dominos.co.in) on the evening of Wednesday, 13th August 2014 which was fulfilled by Dominos, Bannerghatta Road Outlet in Bangalore. The order was placed online and the transaction amount for the same came to Rs. 970/- I opted to make advance payment using netbanking and chose my Axis Bank Account to make the payment. I was redirected to Axis Netbanking Page through BillDesk (which is the Payment Gateway for www.dominos.co.in). On entering all credentials and proceeding further I was shown an error "Sorry! We could not process your payment" and I was redirected to the payments page. I reattempted to make the payment again using netbanking, this time using my ICICI Bank Account to make the payment. Again, the same error was shown "Sorry! We could not process your payment" and I was redirected back to the payments page. I gave up the idea of paying in advance and opted for Cash On Delivery option. The pizza was delivered to me and I made the payment in cash. I realized for both transactions the money was deducted from my respective accounts. Since, the transactions had failed I assumed that the money would reside suspense account(s) and will be refunded to me in the respective bank accounts in 3-5 business days. When this did not happen I called BillDesk to check the status. To my horror they mentioned that for both transactions (which were actually for the SAME online order) had been settled with Dominos and the entire amount 970 x 2 was transferred to Dominos on 16th August 2014. The reference numbers in the transaction are as follows : BillDesk Transaction References :- MUTI[protected] - transfer of Rs. 970/- from Axis bank MICI[protected] - transfer of Rs. 970/- from ICICI bank Dominos Order Reference :- [protected]_17729654_65932 When I called BillDesk at their customer care number in Bangalore the response was very very surprising :- 1. BillDesk customer care agent put the blame completely on me (the consumer) for not being "vigilant enough" in the transaction 2. BillDesk agent refused to take any responsibility of the issue and I was told to settle it directly with Dominos 3. BillDesk agent refused to connect me to seniors in the org to escalate the issue 4. BillDesk agent refused to give me any information about how to take up the issue with Dominos (thought Dominos would be a registered Merchant with BillDesk) I had to threaten the agent saying I would lodge a consumer complaint in the Indian Consumer Complaints Forum if I did not receive cooperation from BillDesk. To this I was told I am free to do whatever I want. After this I logged an online feedback request at www.dominos.co.in. I provided all the transaction references in the email. I was given a reference number 448094 to track my complaint. In some time I received a call from Dominos saying that the could trace the order, but the only payment they received was the payment made by cash. The amount corresponding to the failed transactions was never received by them. Clearly one of them is lying - BillDesk says the money is settled with Dominos. Dominos denies. For me the issue in beyond just getting my money back. This is about having trust in the online payment systems in India. So I have a few questions for BillDesk : 1. If your system so flimsy and poorly designed that you allow multiple money transfers of the same amount at the same time that correspond to the same transaction reference of the same merchant? 2. As a payment gateway do you have no accountability whatsoever for an issue of this type? 3. Is this the way to help a troubled customer by denying full responsibility and refusing to help in any manner?

Hi, I ordered Pizza online on www.dominos.co.in for a total transaction amount of Rs. 970 on Wednesday 13-Aug-2014 from Bangalore. In the first attempt I tried to pay online using NetBanking from my Axis Bank Saving Account (Tx. Ref. MUTI[protected]). The status shown was "Sorry! We are unable to process your transaction". So I made a second attempt at paying online using NetBanking from my ICICI Bank Saving Account (Tx. Ref. MICI[protected]). The same status was shown "Sorry! We are unable to process your transaction". Finally I gave up on paying online and chose the cash on delivery option. The order was delivered to me and I paid the delivery person by cash. Now the amount (despite of the transaction being unprocessed) was deducted from my accounts (on both failed instances) and BillDesk has already settled the same with the Merchant (i.e. Dominos). The Merchant Reference Number is [protected]_17729654_65932. When I called the BillDesk customer care number, first of all the representative refused to take any ownership of the issue. I was told that this is not the responsibility of the payment gateway. Billdesk is just the facilitator and since the payment is settled I have to directly deal with the Merchant (Dominos) - which I will. My concerns are these - 1. What is the role of BillDesk in the whole process? 2. Is a payment gateway not responsible to ensure success of the transaction? 3. If the transaction fails and BillDesk again takes input for payment processing through an alternate source - isn't it commonsense to understand that the first transaction (WITH THE SAME TRANSACTION ID) did not go through and that BillDesk should refund the money for the same. 4. Is BillDesk such a flimsy payment platform that such corner cases are not handled in the system? 5. Is this good customer service from BillDesk to take any ownership of the issue and refuse to help a troubled customer? 6. I asked the Customer Care Representative to get me details of how to complaint with the merchant (please note Dominos is a registered merchant with BillDesk .. no?). The customer care representative refused to cooperate or help in any way! The issue is not about whether the amount is large or small. It is whether BillDesk has any empathy and concern whatsoever for hard earned money of the consumers?

CESC Consumer No. [protected], Name : Kushal Gupta ; Bill amt Rs.2354, paid on[protected] vide BOI Master ATM cum Debit Card No. [protected]. Account was debited but the transaction was not successful. CESC has not received the payment. The Gateway was AXIS Bank Gateway.


CESC Consumer No. [protected], Name : Deb Kumar Gupta ; Bill amt Rs.120, paid on[protected] vide BOI Master ATM cum Debit Card No. [protected]. Account was debited but the transaction was not successful. CESC has not received the payment. The Gateway was AXIS Bank Gateway.


Kindly arrange to remit the amount to CESC against the consumer number or Refund the amount.


Regards,


Kushal Gupta,
Mobile: [protected];
E-Mail: [protected]@yahoo.com

Dear Sir, On 19/8/2014 i made online fee payment for kvpy exam registration of Rs.500/- through my ICICI Debit card. My transaction was failed with error "Reasons: sorry!We are unable to process your transaction.Please contact us at [protected]@billdesk.com for any queries". But the payment is done successfully and the amount is debited from my account.So what should I do now? .please reply me at my e-mail mentioned below. Thanks & Regards Gaurav Garg. ([protected]@gmail.com)

Sir,
I tried to pay electric Bill on 18/8/2014 from ICICI Internet Banking but Bank debited the amount from account and not success to receipt from WBSEDCL.through Bildesk.
Transaction details as follows...
1.Consumer id[protected]
2.Name -RAMPADA SING SARDAR
3.Bank Transaction ref..BIL/[protected]/BPC - Bi
ll Desk/WBSEDCL_MICI345
4.Bill AMOUNT- Rs.444/-

With Regards-Bholanath Mahato

My a/c balance is reduced on 14.08.2014 but the amount is not paid t o wbsedcl till 18.08.2014. Transaction ID: MSBI[protected] Date: 14.08.2014 08:34:07 Payment Gateway: BILLDESK Billing Office: BELDA CCC BP. No: [protected] Consumer Id:[protected] Name: PRASANTA ROY Invoice Number:[protected] Bill Paid For: AUG2014 Payment Mode : E-Payment Received: Rs. 621.00

Dear Sir, I Sri Mukunda Kar of Banarhat, paid a bill of WBSEDCL of Rs. 1466.49 on 12/08/2014 through debit card o[censored]nion Bank of India, the transaction ID is 26900902 . The said amount is deducted from my account but the Bill is still unpaid . Therefore, I request you to take necessary step in my favour. Thanking you, Mukunda Kar

I had tried to book airindia flight tickets online and made payment of Rs.74960 through SBI Debit card on POS 00005078 at Billdesk.com_BillPay IN txn#[protected] dated[protected] at 09:59pm, but tickets are not booked and amount has been deducted from my account. kindly refund the amount as soon as possible or else i would have take strict actions towards billdesk.com and complain about it in consumer forum. Hoping for a reply soon.

Hi Support Team, I have made payment to Vodafone communications with Online payment Transaction Id : ' WITHDRAWAL TRANSFER BILLDESK MINB[protected]/VODAESHOP/ TRANSFER TO[protected]of Rs 60' with your payment gateway on 11th August 2014 which has been deducted amount from my Indian Bank account but could not process further. When checked the account details, It already deducted amount and down the Gateway page hence the transaction could not succeed .I have already checked with Vodafone communications payment department and they confirmed that there is no such transaction id they got. Could you please check the attached transaction ID receipt at bank details to check it further and let me know the update on this.

Hi Support Team, I have made payment to Tata communications with Online payment of Rs 900 with your payment gateway on 08th August 2014 which has been deducted amount from my ICICI Bank account but could not process further. When checked the account details, It already deducted amount and down the Gateway page hence the transaction could not succeed later again have to pay to Tata communication via in-personal . I have already checked with Tata communications payment department and they confirmed that there is no such transaction id they got. Could you please check the attached transaction ID receipt at bank details to check it further and let me know the update on this.

I paid my Torrent power elect bill (agra) online on 28/07/2104. Rs 896.62 was debited from my ICICI bank account, but net connection terminated before the recpt was generated. The status of my bill remained as pending even after a week and there was no reversal also in my account. Hence I again paid the bill online on 4th august 2014 for the same amount which now reflects in the Torrent power website. The ICICI bank reference ID for payment to Bill desk is [protected] dt 28/07/2014. Pls reverse this amount to my bank account.

Sir,
I am mr rajib bhowmik, s/o- narayan ch bhowmik, sbi acount- [protected]

10-aug[protected]aug-2014) to transfer
Inb jet airways jet_air payments msbi[protected]igy0027208 transfer to[protected] 4, 008.00

Plz sir my payment refund

I have done recharge of my BSNL prepaid number [protected] thruogh SBI INTERNET BANKING on 10/8/14. Transaction ref No: IGX 9899211 for Rs 155.00, payment has been deducted but recharge has not been done. PLS RECHARGE THE SAME OR REFUND THE AMMOUNT

I have registered for IBPS PO exam with my Bank of India Debit card through Billdesk. After submitting the final details it is showing that the transaction is failed but the money has been deducted from my account. Please take the necessary steps to refund my money.My e-mail ID is [protected]@gmail.com Payment Status : FAILED(Issuer or switch unavailable). IBPS Transaction ID : cwepojul14LV[protected]v1 Payment Date : 09/08/2014 12:27:01 Application Fee (Rs.Ps) : 600.00 Payment Gateway Transaction ID : MSMP[protected] Herewith i have attached the file

Kind Attn.,
With respect to above mentioned subject I MANOJ.M.CHHAJED holding consumer no.[protected] & consumer no.[protected] am disappointed that your service is not as per our requirement . I want my MSEB bills to be deducted at the earliest of dates from my bank account and with the lowest amount. My account is always debited on the due date which should not happen. And bill for the month of 18/5/14-18/6/14 for consumer number[protected] is not been paid for which the problem has occured.Kindly resolve it.

On 1 st AUG 2014 I have done the spl.recharge of Rs.18 to TATA DOCOMO for mob no. [protected]. But tata docomo says they never received the amount Rs 18 but in my corporation bank it shows debited to docomo. so I wait from last 8 days that I will get the refund but not get pl look in to this matter my email ID : [protected]@gmail.com transaction ref:[protected] mob . no. [protected]

I have ordered item amount rs 459 on 04/08/2014 from ebay . The amount has been deducted from my SBI BANK account, but there is no details of the items ordered at my ebay account AND my email account. KINDLY SEE THE ATTACHMENT WITH THIS EMAIL. KINDLY TAKE IMMEDIATE ACTION. THIS IS THE FIRST TIME I HAVE GOT THIS TYPE OF BAD SERVICE FROM EBAY. I have contacted ebay customer support but no reply DETAILS: POS PRCH ( POS[protected] Ebay_BD SBIPG ) DEBIT RS 459.00

My no [protected] bill payment throu my card icici bank . Yeas got masage from icici as well reliance for payment receipt sms on my mobile. But why online shows trasaction faild. Please give me reply my mobile no and my mail id [protected]@yahoo.Com

Dear Sir,

I would like to say that I have deposited the bill on 5-8-2014 Account No.G33MF362444M.
Transaction No. IGX7549815. receipt is not generated.
so, please send a receipt for this bill.

I will be very thankful to you for this