Billdesk — bank transaction through bill desk

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New Delhi, Delhi, 110088

I had my payment from icici bank through bill desk my payment is successfully done by icici bank but merchant not received the payment.. So please tell me where is my payment and when i get it
My transaction reference number is qici[protected].. Kindly solve my problem.. Amount deduction is 4012.51
Payment transaction date is 23. Sep. 2019 through icici bank for national pension scheme