Billdesk — Bill payment failure

I wish to know the status of a bill payment transaction done towards BSNL from my ICICI bank account using Billdesk.
The bank conveyed me that the transaction was successful from its end, but the debited amount was not credited to BSNL.
Please let me know the status of my transaction.

Details :
Transaction Amount:1341.00
Transaction Date: December 23, 2020
Payment ID:[protected]
Consumer Code:BSNLPOST_VICI[protected]
Bill Reference Information :VICI[protected]