Billdesk — Billdesk payment failed status and money deduction

Address:

KATRAP ROAD, NEAR GURUDEV HOTEL

I have done my MSEB payment through mahavitaran web application portal with BillDesk platform and BHIM UPI. BHIM App shows the transaction successful but at time of transaction the transaction failed due to unknown reason and my money is deducted from my account. And Payment status still in pending and I have raised complete to support team through email but no response from Billdesk support from 3 days.

Payment related details:

MSEB Consumer No. :[protected]
BU: 4405

Payment Date: 1 July 2020

Ref. Transaction ID: [protected]