Billdesk — emi moratorium

Hi my name is suraj. I got sms in regards for emi moratorium n i called on the number and got register for moratorium but still my emi got debited from my account. I want my money return for the month of march n april else i will raise this to rbi suraj soni.[protected]. I march and april emi got debited from my account. I called on [protected] n register my loan account no but still emi got debited