Billdesk — failed transaction payment not received

Website:NPTEL

My online payment to nptel failed to process the transaction after debiting my account. The money was not paid to nptel so please refund the money to my account. I made this transaction on 13/03/2018 evening 4.00 to 5.30

I am very hopeless as i want to pay my exam fees. Tomorrow is the last date for payment. So please understand my situation and refund my money within 10 to 24 hours.
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Transaction failed but amount Rs.14 Debited from account.
Transaction Refrence no. is IGADBBVKL4.
Please refund this amount following given detail-
My account no. is [protected].
IFS code is SBIN0019149.

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