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Billdesk — ksrtc payment was successful but ticket didn't get booked

Ticket was booked on 6th october, 2019 from hospet to mysore journey date was 15th october 2019 and ob reference number is ob39684414
It was booked from ksrtc website from mobile number [protected], 781rs amount was payed from phonepe the transaction id is c1910061628544990746530
And order id is rphw[protected].
781rs was deducted from my account but the seat wasn't booked
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