Billdesk — Money deducted but not processed

Amount of rs.2000 for cat 2020 application deducted from bank account but it's showing payment failed on the application form. I raised the query with cat 2020 help desk but the payment confirmation was not provided and refund was also not provided. Please help.
Name: pradeep
Transaction id :shd[protected]
Transaction date : 14/09/2020
Transaction time : 07.50 pm