Billdesk — Money deducted while transaction failed

Date of incident : 06 Jan 2021, Time 11.50 Hrs
Transaction ID : [protected]

I did transaction with bill desk where the amount 50, 059 got deducted from my account however its not getting reflected with NPS Trust
After contacting NPS Customer care, they have asked to contact Bill Desk since the money has not reached NPS trust.

It has been more than 48 hours however funds are not credited to either me or to NPS trust.

Kindly look into this & please provide refund of the amount.

Thanks,
Ajit