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Billdesk — my payment transaction got failed but my bank account got debited with the amount

I have tried to pay for my nptel exam on 19th August 2019 but my payment got failed due to web server error but the amount has been debited from my account! Without knowing it, i have again paid for the exam and it got successful! But the failed transaction amount was not refunded! Kindly refund my amount in which the transaction got failed but amount got debited!
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Reacharge failed Refund no coming date 01 07/20109
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