Billdesk — no refund of failed transaction

Address:

Kutch, Gujarat, 370201

I was paying my fees of Rs.20000 through Billdesk and the transaction got failed. The amount was deducted from my account but merchant didn't receive the payment. Please refund my money. Transacation Date-09/08/2017. Billdesk is not responding properly and bank is also not helping me in this case. This is not a small amount . So i again request Billdesk to refund my 20000