Billdesk — non payment of jio phone recharge

I did not get credit of my jio phone recharge, though account was debited in the following transaction:
I was to recharge my jio mobile no. On 25.04.18 at 12.04.31 hours thro ibs. Amount of the recharge rs.349/- was duly debited to my account but i did not get the recharge. The detail of billsdesk transaction is

Billdesk /npnb[protected]/[protected]/jio recharge
Kindly get the transaction completed or refund the amount immediately so that i could renew my plan which is expiring on 26/4/18