Dear Consumer Customer Support,
I hope this email finds you well. My name is Dhiraj Pradip Sonaje, and I am writing to bring to your attention a concerning issue regarding the non-settlement of my credit card payment.
On January 11, 2024, I made a payment of INR 35, 000 towards my credit card bill using the Union Bank Credit Card application, specifically through the [Bill Desk] method. However, despite the payment being made, the amount has not reflected in my credit card account.
I have contacted the bank's customer service helpline few times, but unfortunately, I have not received the assistance required to resolve this matter. This situation is causing significant inconvenience, and I kindly request your prompt attention to rectify the issue.
Attached to this email, you will find a screenshot of the payment confirmation for your reference.
I appreciate your immediate attention to this matter and request that you investigate the discrepancy in the payment processing, ensuring that the amount is promptly credited to my credit card account.
Thank you for your prompt assistance in resolving this matter. I look forward to hearing from you soon.
Sincerely,
DHIRAJ PRADIP SONAJE
+918OO7548199
[protected]@gmail.com
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