Billdesk — Payment debited from account but credited to gold loan account

Address:

Jayankondam

Team,

I have paid 2000 rupees from my mother SBI account to IIFL pay to my sister account
Amount debited from my mother account but it not debited to my sister gold loan.
While we asking in branch they said it not shown in our system.

Where is our money? In SBI they given transaction ID for that debited amount payment paid to IIFL. Pls tell as solution for my money 2000