Billdesk — Payment not reached to the Beneficiary nor refunded back

Address:

Delhi

I have made a payment to NSE (to purchase mutual funds) from HDFC Bank (through Bill Desk) on 7th March 2022 amounting to Rs. 2, 00, 000. The reference number is[protected]. The string in my bank account is appearing as follows: WHDF[protected]/BILLDESKNATIONALSECURI

I have checked with NSE and they confirmed that they have not received the payment. Till now I have also not got any refund of this payment of Rs. 200000.

Kindly address it immediately.
Ajay Sharma
[protected]