Billdesk — RBL credit card payment Amount deducted with error "Sorry we are unable to process your request."

I have made a payment for RBL using RBL credit card mobile app through Billdesk and payment amount deducted with error "Sorry we are unable to process your request."

Please provide me with the confirmation if you need any information about my RBL card and payment ID details as confirmation from my savings account are as below.

Dear Customer,
You have made an online payment of INR 44397.75 towards BILL DESK from your Account XX589 on Feb 17, 2024 at 14:57 hours. The Transaction ID is [protected].

chandra vasa
[protected]