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Billdesk — recharge amount deducted but not confirmed by billdesk

I recharged my sun direct dth for rs210 through google pay. The amount is deducted bt not confirmed by the recipient yet after 3 hours. I want to cancel the transaction and want a complete refund.
The money was sent to upi id - billdesk. [protected]@icici. I would like to get a complete refund or please get my dth recharged without being so late. Please help
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My 25000 debited and the transaction failed ...I still didn't get my amount back
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