BillDesk Complaints & Reviews

I have paid my due amount from billdesk on 1st sep .However so far I did not get any email/sms update .Could you please check and provide me confirmation on how long will it take for payment to reach to Axis bank My email id :neeraj.[protected]@wipro.com

I ordered Dominos Pizza online and was connected to SBI via BillDesk. The money was deducted, but transaction showed error. So I tried once again, and money was deducted this time too, but transaction again showed error. I checked online and found that money was deducted from account. This happened on 11 Aug. I have attached the transaction details. Please refund my money.

Hi, I have made my hdfc credit card bill payment of 5586 rupees through billdesk using my icici debit card. Amount got debited from my account, but didn't get confirmation from billdesk. Please send back the money to my icici account else give confirmation of payment. transaction id:MICI[protected]

Sir, I recharged this number from chennai, Tamilnadu to my relative who stays in Andhra pradesh.I paid the Amount and It said thank you for transacting with idea..But no balance wre credited to the same number. If not recharged, credit the same to my account. (online Recharge) Transaction ID: MSMP[protected] Idea Number: [protected] Transaction date:[protected]:07:55 Amount:Rs.30.00

MONEY DEDUCTED FROM BANK ACCOUNT BUT NOT CREDITED IN BSNL SYSTEM I have transferred Rs.618/= from my sbbj debitcard for BSNL landline bill. The amount has been debited from my bank account but it has not been credited to BSNL system and it has shown in BSNL website: FAILED TRANSACTION. BSNL Transaction ID: TXN[protected], TXN[protected] Date:03/07/2014. PHONE NO. [protected]

i try to recharge my bsnl prepaid tamilnadu connection [protected] two times for rs 55 each by using my sbt net banking on 27/08/2014 ref no [protected] and [protected] Debit Credit
27-Aug[protected]Aug-2014) TO TRANSFER
INB BSNL Recharge BSNL_RECHARGE Paymen MSBT[protected]IGY7615117 TRANSFER TO [protected] BILL DESK-ONLINE INTL 55.00
27-Aug[protected]Aug-2014) TO TRANSFER
INB BSNL Recharge BSNL_RECHARGE Paymen MSBT[protected]IGY7611478 TRANSFER TO [protected] BILL DESK-ONLINE INTL 55.00 pls help me to resolve the problem

We have not recievd the payment reciept of my mobile no [protected] of bill period may june and june july. Normally in that case our office peon use to Reliance webworld and used to get the reciept generated
but now they have refused to provide the bills and advise me not pay thru online.


plz send me my bill reciept to my registered E mail id - d.[protected]@abbott.in


This is urgent

DIWESH CHANDRA SINHA
[protected]

0/35, Asiana Nagar, patna, Bihar

i try to recharge my reliance prepaid mobile on 27/08/2014 for Rs 55 two times but failed to recharge but amount deducted pls help me to solved the problem ref numbers are [protected] and [protected] details are 27-Aug[protected]Aug-2014) TO TRANSFER INB BSNL Recharge BSNL_RECHARGE Paymen MSBT[protected]IGY7615117 TRANSFER TO [protected] BILL DESK-ONLINE INTL 55.00 27-Aug[protected]Aug-2014) TO TRANSFER INB BSNL Recharge BSNL_RECHARGE Paymen MSBT[protected]IGY7611478 TRANSFER TO [protected] BILL DESK-ONLINE INTL 55.00

I have made payment of Rs.1370 against my Tata power electricity bill to Billdesk through ICICI Bank more than a week back. Though money got dedcuted from my account but Tata power bill still showing outstanding.When I am trying to reach to the customer care of Bill desk then I haven't got chance to speak to any customer care executive since they are not picking up the call.Its rubbish that customer is facing these kind of issues from whom these people get business.Can we take any action OR we need to file a case in consumer . Payment detail:- icici bank a/c[protected] dt.23.08.14 BIL/[protected]/ndpl/NDPL_MICI345983 Neel Kamal Kathpalia [protected] [protected]@yahoo.co.in

Hi there.,

I was trying to pay the SBI Credit Card bill through Paynet. Paid Rs.2841.48/- through my SBI Debit Card. Amount was deducted from bank but the system has shown failure status of trasaction. So I have retried the payment and again the system debited Rs.2841.48/- from my SBI Debit card and the result is same failure. Please process the payment and credit the payment to my SBi Credit card or Refund the same amounts to my SB account.

I am trying to pay SBI card for the last two day through Netbanking. After filling the card number etc and choosing the bank when I hit the pay button it goes to "redirecting to bank" but the bank payment screen never appears. I have tried it with two banks where I have the nebanking facility but the same problem occurs. I think Billdesk redirecting software is faulty. The netbanking of these two banks works well if not coming through Billdesk.

Dear Sir, I have made a payment of Rs.20, 000/- on 14.8.2014 through Bill Desk, being the charges of my son's (Aniket Choudhury) M.Tech admission fee. But to my surprise, sms received from ICICI Bank shows a total amount of Rs.20, 248/- debited to my a/c.Thus, an excess amount of Rs.248/- has been charged. On query, my credit card banker, i.e. ICICI Bank replied that it is on the advice received from Bill desk that they have charged the amount.You are requested to clarify through mail urgently why this excess amount has been charged and oblige. Details of transaction are as follows: Transaction ID - MHCC[protected] Bank Ref. - [protected] Date: 14.8.2014 Thanking you, S.Choudhary, (M[protected]

I have made payment of 1000 rs against my vodafone number via Billdesk more than a week back. Though money got dedcuted from my account and Billdesk mailed me the confirmation as well on my mail id. But it has been more than a week but my outgoing call is not activated yet and when I am trying to reach to the customer care of Bill desk then I haven't got chance to speak to any customer care executive since they are not picking up the call.
Its rubbish that customer is facing these kind of issues from whom these people get business.
Can we take any action OR we need to file a case in consumer forum OR at Akosha.

I have made a payment of Rs. 350/- for online recharge of TATA PHOTON on 22-August-2014 02:56PM through, but, I have received a massage of Transaction Failure and contact at [protected]@billdesk.com. Please reverse the amount of failed transaction.

Money deducted from bank of maharashtra account but not credited in idea mobile recharhe system. I have transferred rs.48+20=68 from my bank of maharashtra debit card online for idea online recharge. The amount has been debited from my bank account but it has not been credited
To idea online recharge and it has shown in idea. Sucsessfully recharge transaction.


Idea transaction date:20/08/2014. Idea mob. No. [protected]
Bank of maharashtra account no : [protected]

Transaction type: idea mobile recharge
Transaction date: 18 august 2014
Amount: rs.48+20=68 /-
Transaction status: success
Beneficiary...

MONEY DEDUCTED FROM BANK ACCOUNT BUT NOT CREDITED IN BSNL SYSTEM

I have transferred Rs.114/= from my ICICI online for BSNL landline / Broadband
bill. The amount has been debited from my bank account but it has not been credited
to BSNL system and it has shown in BSNL website: FAILED TRANSACTION.


BSNL Transaction ID: TX[protected] Date:16/08/2014. Bill no[protected].
Account No /Unique Id : [protected]

ICICI Bank Transaction details are as follow:
Reference ID: [protected]
Transaction Type: Bill payments
Transaction date: 16 AUGUST 2014
Amount: Rs.114/-
Transaction Status: Success
Beneficiary / biller: BPC Billdesk

Please credit the money to BSNL account or my ICICI bank account...

Due to Unsuccessful Internet Banking transaction on[protected] for payment of WBSEDCL Bill amounting to Rs.1609.50 through Syndicate Bank, the said amount of Rs.1609.50 has been debited from my Savings Bank Account. Transaction description ---- IB PG Txn MSYD[protected] 8519300 WBSEDCL dt.[protected] for Rs.1, 609.50

I ordered Pizza online from Dominos (www.dominos.co.in) on the evening of Wednesday, 13th August 2014 which was fulfilled by Dominos, Bannerghatta Road Outlet in Bangalore. The order was placed online and the transaction amount for the same came to Rs. 970/- I opted to make advance payment using netbanking and chose my Axis Bank Account to make the payment. I was redirected to Axis Netbanking Page through BillDesk (which is the Payment Gateway for www.dominos.co.in). On entering all credentials and proceeding further I was shown an error "Sorry! We could not process your payment" and I was redirected to the payments page. I reattempted to make the payment again using netbanking, this time using my ICICI Bank Account to make the payment. Again, the same error was shown "Sorry! We could not process your payment" and I was redirected back to the payments page. I gave up the idea of paying in advance and opted for Cash On Delivery option. The pizza was delivered to me and I made the payment in cash. I realized for both transactions the money was deducted from my respective accounts. Since, the transactions had failed I assumed that the money would reside suspense account(s) and will be refunded to me in the respective bank accounts in 3-5 business days. When this did not happen I called BillDesk to check the status. To my horror they mentioned that for both transactions (which were actually for the SAME online order) had been settled with Dominos and the entire amount 970 x 2 was transferred to Dominos on 16th August 2014. The reference numbers in the transaction are as follows : BillDesk Transaction References :- MUTI[protected] - transfer of Rs. 970/- from Axis bank MICI[protected] - transfer of Rs. 970/- from ICICI bank Dominos Order Reference :- [protected]_17729654_65932 When I called BillDesk at their customer care number in Bangalore the response was very very surprising :- 1. BillDesk customer care agent put the blame completely on me (the consumer) for not being "vigilant enough" in the transaction 2. BillDesk agent refused to take any responsibility of the issue and I was told to settle it directly with Dominos 3. BillDesk agent refused to connect me to seniors in the org to escalate the issue 4. BillDesk agent refused to give me any information about how to take up the issue with Dominos (thought Dominos would be a registered Merchant with BillDesk) I had to threaten the agent saying I would lodge a consumer complaint in the Indian Consumer Complaints Forum if I did not receive cooperation from BillDesk. To this I was told I am free to do whatever I want. After this I logged an online feedback request at www.dominos.co.in. I provided all the transaction references in the email. I was given a reference number 448094 to track my complaint. In some time I received a call from Dominos saying that the could trace the order, but the only payment they received was the payment made by cash. The amount corresponding to the failed transactions was never received by them. Clearly one of them is lying - BillDesk says the money is settled with Dominos. Dominos denies. For me the issue in beyond just getting my money back. This is about having trust in the online payment systems in India. So I have a few questions for BillDesk : 1. If your system so flimsy and poorly designed that you allow multiple money transfers of the same amount at the same time that correspond to the same transaction reference of the same merchant? 2. As a payment gateway do you have no accountability whatsoever for an issue of this type? 3. Is this the way to help a troubled customer by denying full responsibility and refusing to help in any manner?

Hi, I ordered Pizza online on www.dominos.co.in for a total transaction amount of Rs. 970 on Wednesday 13-Aug-2014 from Bangalore. In the first attempt I tried to pay online using NetBanking from my Axis Bank Saving Account (Tx. Ref. MUTI[protected]). The status shown was "Sorry! We are unable to process your transaction". So I made a second attempt at paying online using NetBanking from my ICICI Bank Saving Account (Tx. Ref. MICI[protected]). The same status was shown "Sorry! We are unable to process your transaction". Finally I gave up on paying online and chose the cash on delivery option. The order was delivered to me and I paid the delivery person by cash. Now the amount (despite of the transaction being unprocessed) was deducted from my accounts (on both failed instances) and BillDesk has already settled the same with the Merchant (i.e. Dominos). The Merchant Reference Number is [protected]_17729654_65932. When I called the BillDesk customer care number, first of all the representative refused to take any ownership of the issue. I was told that this is not the responsibility of the payment gateway. Billdesk is just the facilitator and since the payment is settled I have to directly deal with the Merchant (Dominos) - which I will. My concerns are these - 1. What is the role of BillDesk in the whole process? 2. Is a payment gateway not responsible to ensure success of the transaction? 3. If the transaction fails and BillDesk again takes input for payment processing through an alternate source - isn't it commonsense to understand that the first transaction (WITH THE SAME TRANSACTION ID) did not go through and that BillDesk should refund the money for the same. 4. Is BillDesk such a flimsy payment platform that such corner cases are not handled in the system? 5. Is this good customer service from BillDesk to take any ownership of the issue and refuse to help a troubled customer? 6. I asked the Customer Care Representative to get me details of how to complaint with the merchant (please note Dominos is a registered merchant with BillDesk .. no?). The customer care representative refused to cooperate or help in any way! The issue is not about whether the amount is large or small. It is whether BillDesk has any empathy and concern whatsoever for hard earned money of the consumers?

CESC Consumer No. [protected], Name : Kushal Gupta ; Bill amt Rs.2354, paid on[protected] vide BOI Master ATM cum Debit Card No. [protected]. Account was debited but the transaction was not successful. CESC has not received the payment. The Gateway was AXIS Bank Gateway.


CESC Consumer No. [protected], Name : Deb Kumar Gupta ; Bill amt Rs.120, paid on[protected] vide BOI Master ATM cum Debit Card No. [protected]. Account was debited but the transaction was not successful. CESC has not received the payment. The Gateway was AXIS Bank Gateway.


Kindly arrange to remit the amount to CESC against the consumer number or Refund the amount.


Regards,


Kushal Gupta,
Mobile: [protected];
E-Mail: [protected]@yahoo.com