Billdesk — Transaction failure on BharatQR Payment Mode

I was buying membership for Kavi Narmad Central Library, Surat on Surat Municipal Corporation EPortal and in the payment mode i selected bharat qr but after successful transaction it did not show up on web and transaction failed on merchant side.

I want refund asap
Here are the details
Amount 1880
UPI Transaction ID :[protected]
From : [protected]@okaxis
To : [protected]@CITI0100000