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Updated: Oct 31, 2025
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11
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I
Ishan K.
Feb 1, 2023
Feb 2, 2023
This thread was updated on Feb 2, 2023
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I have heard Binomo verification is easy, but my experience says differently. I have submitted my documents to the platform several times, and they have yet to respond to or accept them. What should I do?
Feb 3, 2023
Complaint marked as Resolved 
Verified Support
Feb 02, 2023
Binomo Customer Care's response Hello!

We would like to clarify that the verification is a confirmation of your identity and means of payment (for example, bank cards). It helps us to ensure the security of funds on your account balance. User verification is required by financial market regulators and payment service providers. This is a standard procedure all trading platforms use.

In order to check the situation that you reported us, please contact our support team via email [protected]@binomo.com, once you do It, we will be glad to clarify all the information related to verification by email.

We're looking forward for your answer!
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    Aleey
    Jan 29, 2023
    Jan 31, 2023
    This thread was updated on Jan 31, 2023
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    Binomo has managed to make me so frustrated. I have been trying to withdraw my profit for the past week, and every time I click withdraw, the request gets rejected. At least tell me why you are rejecting my withdrawal request.
    Feb 2, 2023
    Complaint marked as Resolved 
    Verified Support
    Jan 31, 2023
    Binomo Customer Care's response     Hello!

    We apologize for any inconvenience caused. We want to help you.

    In order to check your payment issue, please contact us via the email at [protected]@binomo.com.

    We will check your situation and provide you with an answer in no time, by email!

    We are awaiting your reply!
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      PiyushSharma 55
      Jan 26, 2023
      Jan 26, 2023
      This thread was updated on Jan 26, 2023
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      After years o[censored]sing the Binomo account without any issues, the platform has disappointed me by blocking my account for no apparent reason. Why would you block a user's account even if they have followed all the rules?
      Jan 29, 2023
      Complaint marked as Resolved 
      Verified Support
      Jan 26, 2023
      Binomo Customer Care's response       Hello!

      We sympathize with you and apologize for any inconvenience caused. We want to help you.

      Accounts are blocked only by the client's request or, on rare occasions, if the client violates the conditions of the Client Agreement.

      In order to analyze your case, please, contact us via email: [protected]@binomo.com.

      We will check your situation and provide you with an answer the soonest!
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        J
        jagathesun
        Jan 17, 2023
        Jan 18, 2023
        This thread was updated on Jan 18, 2023
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        [protected]

        Transaction ID b786b1fa8dbc948b94cfc67fd0503b15 | Personal ID[protected] | Date 1/12/2023 | Deposit + 600 INR |

        My deposit amount not deposit in my real account I deposited in last 6 days ago but not information to me
        +1 photos
        Jan 14, 2025
        Complaint marked as Resolved 
        Verified Support
        Jan 18, 2023
        Binomo Customer Care's response         Hello!

        We sympathize with you and apologize for any inconvenience caused. We want to help you.

        If your deposit was not successful, please, contact us via email: [protected]@binomo.com.

        We will check your payment issue and provide you with an answer as soon as possible!

        Also, do not share your account details with anyone for the safety of your account.
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          Karran Dhingra
          Jan 16, 2023
          Jan 18, 2023
          This thread was updated on Jan 18, 2023
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          I received an email from Binomo

          I received an email from Binomo indicating that I had broken the terms of service and they had abruptly blocked my account. If that's the case, you should have shown in the email what I did because I abide by the rules. I want my account restored ASAP. If not, return my deposit right away....
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          Kartika99
          Jan 15, 2023
          Jan 18, 2023
          This thread was updated on Jan 18, 2023
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          Resolved

          Two days ago, I deposited 670 dollars in my account. I want to withdraw from my account, but Binomo unexpectedly charged me a 10% cost. Even after getting charged, they still won't refund my cash. The phrase "Terms & Conditions" keeps appearing. They are now wasting my time by instructing me to wait for a few days while claiming they need time to process my information.
          Jan 19, 2023
          Complaint marked as Resolved 
          Verified Support
          Jan 18, 2023
          Binomo Customer Care's response           Hello!

          We sympathize with you and apologize for any inconvenience caused. We want to help you.

          In order to analyze your case, please, contact us via email: [protected]@binomo.com.

          We will check your situation and provide you with an answer the soonest!
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            H
            Himansh112
            Jan 14, 2023
            Jan 18, 2023
            This thread was updated on Jan 18, 2023
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            Before I realized my account had been restricted, I could not access it for about a week. I abide by all platform regulations, so I don't know why this issue has occurred. My deposit is still in that account, and the team needs to communicate how the matter will be resolved.
            Jan 18, 2023
            Complaint marked as Resolved 
            Verified Support
            Jan 18, 2023
            Binomo Customer Care's response             Hello!

            We sympathize with you and apologize for any inconvenience caused. We want to help you.

            In order to review your issue, please contact us via the email [protected]@binomo.com

            We are awaiting your reply!
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              J
              Jamshed1000
              Jan 13, 2023
              Jan 14, 2023
              This thread was updated on Jan 14, 2023
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              I deposited 50 dollars into my account several days ago, but it is yet to appear in the Binomo account. After several contacts with customer service, my issue wasn't solved, which has made me concerned about my deposit. Where are my funds?
              Jan 15, 2023
              Complaint marked as Resolved 
              Thank you Binomo.
              Verified Support
              Jan 14, 2023
              Binomo Customer Care's response               Hello!

              We sympathize with you and apologize for any inconvenience caused. We want to help you.

              On our platform, we use payment systems that process such deposits faster.

              If your deposit was not successful, please, contact us via email: [protected]@binomo.com.

              We will check your situation and provide you with an answer as soon as possible!
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                R
                Radhu Kutty
                Jan 10, 2023
                Jan 13, 2023
                This thread was updated on Jan 13, 2023
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                I had deposited 1 lac in binomo and i had made profit of 68000 and when i tried to make an withdrawal, it's showing error as verification failed which i received it many times. Later it was denied and meanwhile all my money gone zero as automatic trades has been made and later i came to know many users facing this issue and this customer support team not providing me refund . I will escalate it international monetary commitee and i will attach evidence of many users who is having such issues and i will try to close this binomo worldwide as there is no proper response or refund initiation not happened yet.
                Jan 14, 2025
                Complaint marked as Resolved 
                Verified Support
                Jan 13, 2023
                Binomo Customer Care's response                 Hello!

                We sympathize with you and apologize for any inconvenience caused.

                We would like to clarify that the verification is a confirmation of your identity and means of payment (for example, bank cards). It helps us to ensure the security of funds on your account balance. User verification is required by financial market regulators and payment service providers. This is a standard procedure all trading platforms use.

                In order to check the situation that you reported us, please contact our support team via email [protected]@binomo.com, once you do It, we will review your case and clarify all the information by email.

                We're looking forward for your answer!
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                  K
                  Kaustubh Waghmare
                  Jan 6, 2023
                  Jan 9, 2023
                  This thread was updated on Jan 9, 2023
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                  Hi team,

                  Username - [protected]@gmail.com
                  My account was hacked on 05th Jan 2023.
                  Some illegal transactions were done thereby making my account balance 0.
                  Non of my single trade txn have been above 80rs and in the last 5 trades all the amount was being user by the hacker
                  Already sent a mail.
                  Kindly assist.
                  +1 photos
                  Jan 14, 2025
                  Complaint marked as Resolved 
                  Verified Support
                  Jan 09, 2023
                  Binomo Customer Care's response                   Hello!

                  We sympathize with you and apologize for any inconvenience caused. We want to help you.

                  Our company is striving to provide measures to prevent hacking issues.

                  In order to review your case, please contact us via the email [protected]@binomo.com.

                  Also, do not share your account details with anyone for the safety of your account.

                  We are awaiting your reply!
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                    Kaustubh Waghmare
                    Jan 6, 2023
                    Jan 9, 2023
                    This thread was updated on Jan 9, 2023
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                    Hi team,

                    Username - [protected]@gmail.com
                    My account was hacked on 05th Jan.
                    Some illegal transactions were done thereby making my account balance 0.
                    Non of my single trade txn have been above 80rs and in the last 5 trades all the amount was being user by the hacker
                    Already sent a mail.
                    Kindly assist.
                    +1 photos
                    Jan 14, 2025
                    Complaint marked as Resolved 
                    Verified Support
                    Jan 09, 2023
                    Binomo Customer Care's response                     Hello!

                    We sympathize with you and apologize for any inconvenience caused. We want to help you.

                    Our company is striving to provide measures to prevent hacking issues. Please contact us via our support email: [protected]@binomo.com. We will review this situation for you and provide you with an answer the soonest!

                    Also, do not share your account details with anyone for the safety of your account.

                    We are waiting for your reply!
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                      A
                      Anushka123@
                      Dec 28, 2022
                      Dec 31, 2022
                      This thread was updated on Dec 31, 2022
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                      I am going to make a complaint about constant statements on the Binomo website, saying that VIP clients receive special attention from the platform, as I opened a VIP account two days ago, and until today no manager has contacted me to guide me in trading or give me a bonus. Another complaint is that users need to have more indicators available on the platform.
                      Jan 1, 2023
                      Complaint marked as Resolved 
                      Verified Support
                      Dec 31, 2022
                      Binomo Customer Care's response                       Hello!

                      We are sorry that you are not satisfied with our bonus offers and our services in general.

                      We would like to emphasize that the calls are provided following the order of requests. We are working to provide calls the soonest to our privileged clients.We request you to contact us via email: [protected]@binomo.com.

                      We will check your situation and transfer your request on a priority basis to the VIP department.

                      Also, In web version you can see all available indicators and we are working to increase the number of tools for you and to make the technical analysis deeper in different versions of the platform.

                      We are awaiting your reply!
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                        S
                        Sameer0321
                        Dec 28, 2022
                        Dec 31, 2022
                        This thread was updated on Dec 31, 2022
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                        Fraud

                        Hii, iam sameer
                        I have invested around 3lakhs rupees in binomo everytime when i use to make trade its gives me loss every time iam a student i want to earn some money thats why i starting investing with small small amounts in binomo but binomo always cheated me always as given me loss which made me to loss of total rs 3lakhs 😭.i want my money back i have taken loans from several companies to recover my money too but still binomo...
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                        Bhuvan55
                        Dec 27, 2022
                        Dec 31, 2022
                        This thread was updated on Dec 31, 2022
                        Resolved
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                        Resolved

                        My Complaint

                        My current complaint is about the verification time that the platform takes on my account, because, during this period, it is not possible to make or withdraw funds from my account. I want further clarification on the frequency of these checks or an explanation in which cases this check is necessary....
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                        Lightthetrader
                        Dec 22, 2022
                        Dec 24, 2022
                        This thread was updated on Dec 24, 2022
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                        Last time i traded was August 19. I went back there today, and my money was no longer there. Real account is $0.00, i went to check history trades, and its all still there.All history is still there, and the 2 last trades i profited $11.80 but i cant see the money anywhere.

                        I did not withdraw it.

                        my account ID is:[protected]

                        Please check the history if you dont believe me.
                        +1 photos
                        Jan 14, 2025
                        Complaint marked as Resolved 
                        Verified Support
                        Dec 24, 2022
                        Binomo Customer Care's response                         Hello!

                        We sympathize with you and apologize for any inconvenience caused. We want to help you.

                        In order to review your issue, please contact us via the email at [protected]@binomo.com.

                        Also, do not share your account details publicly for the safety of your account.

                        We are awaiting your reply!
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                          Kriti Sharma 1
                          Dec 19, 2022
                          Dec 20, 2022
                          This thread was updated on Dec 20, 2022
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                          Resolved

                          I tried to make a withdrawal and failed. The message appears that I have the withdrawal pending. I would like to know how and when I can raise the amount. I also want to know if there is any way to verify the reason for this delay and if I can expect something similar in future withdrawals. If I did something wrong I would like to know how to get around this situation.
                          Dec 21, 2022
                          Complaint marked as Resolved 
                          Verified Support
                          Dec 20, 2022
                          Binomo Customer Care's response                           Hello!

                          We sympathize with you and apologize for any inconvenience caused. We want to help you.

                          In order to review your issue, please contact us via the email [protected]@binomo.com.

                          We are awaiting your reply!
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                            A
                            Aun Mohd.
                            Dec 18, 2022
                            Dec 19, 2022
                            This thread was updated on Dec 19, 2022
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                            Resolved

                            Good morning, I made a deposit yesterday and I currently have the information that it is pending. Would it be possible to know when it will be available and why it is pending? I would like to know if this is standard procedure or if there is something wrong or irregular with my account.
                            Dec 19, 2022
                            Complaint marked as Resolved 
                            Verified Support
                            Dec 19, 2022
                            Binomo Customer Care's response                             Hello!

                            We sympathize with you and apologize for any inconvenience caused. We want to help you.

                            On our platform, we use payment systems that process such deposits faster.

                            If your deposit was not successful, please, contact us via email: [protected]@binomo.com.

                            We will check your situation and provide you with an answer as soon as possible!
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                              Hasnain001
                              Dec 18, 2022
                              Dec 19, 2022
                              This thread was updated on Dec 19, 2022
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                              Resolved

                              The concept is interesting. I only used the demo account a couple of times, but Binomo pleasantly surprised me. Here every trader can learn how to trade thanks to helpful information about trading.
                              Dec 19, 2022
                              Complaint marked as Resolved 
                              Verified Support
                              Dec 19, 2022
                              Binomo Customer Care's response                               Hello,

                              Thank you for the positive review, and any matter you may have in the future, do not hesitate to contact us via support email: [protected]@binomo.com or live chat.

                              Thank you
                              Binomo team
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                                Alakh Kumar
                                Dec 17, 2022
                                Dec 19, 2022
                                This thread was updated on Dec 19, 2022
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                                Resolved

                                Dear Binomo, my account has been blocked for 4 days and I cannot understand the reason for this blocking. I received a message from support, but it is not clear nor does it show exactly why the block was made. I would like to know not only the reason, but also how I can withdraw the amount that was there.
                                Dec 20, 2022
                                Complaint marked as Resolved 
                                Thanks Binomo for resolving my problem. Great support!
                                Verified Support
                                Dec 19, 2022
                                Binomo Customer Care's response                                 Hello!

                                We sympathize with you and apologize for any inconvenience caused. We want to help you.

                                Accounts are blocked only by the client's request or, on rare occasions, if the client violates the conditions of the Client Agreement.

                                In order to analyze your case, please, contact us via email: [protected]@binomo.com.

                                We will check your situation and provide you with an answer the soonest!
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                                  asifkhan222
                                  Dec 16, 2022
                                  Dec 17, 2022
                                  This thread was updated on Dec 17, 2022
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                                  Resolved

                                  Good afternoon. I'm a Binomo VIP customer and I've been trying to contact my manager and haven't gotten any response from him. I have a problem at hand that I would like to deal with directly and I don't understand what has happened. Is there any other way of contacting you in addition to the means already provided? Do I have any way of knowing if you have received my contact attempts?
                                  Dec 18, 2022
                                  Complaint marked as Resolved 
                                  Verified Support
                                  Dec 17, 2022
                                  Binomo Customer Care's response                                   Hello!

                                  We apologize for any inconvenience caused.

                                  We would like to emphasize that the calls are provided following the order of requests. We are working to provide calls the soonest to our privileged clients.

                                  We request you to contact us via email: [protected]@binomo.com.

                                  We will check your situation and transfer your request on a priority basis to the VIP department.
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