Binomo Complaints & Reviews

The platform's tournament entry requirements and rules are so badly explained on the platform. They have caused so much confusion and frustration for me. Is anyone else experiencing this as well, or is it just me?

Jul 15, 2023

Complaint marked as Resolved

Verified Support

Jul 11, 2023

Binomo Customer Care's response Hello,

We are always honest and transparent with our traders. We strive to explain everything as clearly as possible.

However, we understand that our attempts were not enough in helping you understand some aspects of Tournaments.

We want to know what caused your dissatisfaction regarding tournaments. For this reason, we ask you to contact our support team at [protected]@binomo.com.

We are waiting for your reply!

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I'm seriously bummed out about what went down with my Binomo account. I've been a loyal user, and just when I made some profit and tried to withdraw, binomo went ahead and blocked my account! How can you take someone else's money like that?? I didn't even break any terms, it's just not fair.

Jul 14, 2023

Complaint marked as Resolved

Verified Support

Jul 11, 2023

Binomo Customer Care's response Hello!

We sympathize with you and apologize for any inconvenience caused. We want to help you.

Accounts are blocked only by the client's request or, on rare occasions, if the client violates the conditions of the Client Agreement.

In order to analyze your case, please, contact us via email: [protected]@binomo.com.

We will check your situation and provide you with an answer the soonest!

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I tried to also withdraw some of my money, but it was useless. After filing complaints with no response, which made me check for (w w w .Glowbancircuit . tech ) and i was able to watch several testimonies and reviews which led me to the retrieval of my funds back. Beware of where you invest your funds.

Jan 11, 2025

Complaint marked as Resolved

Verified Support

Jul 11, 2023

Binomo Customer Care's response Hello!

We apologize for any inconvenience caused. We want to help you.

Binomo is one of the largest FTT trading platforms, trusted by millions of customers worldwide. The activity of the platform is certified by the Financial Commission, you can get acquainted with our certificates at the link https://binomo.com/information/regulation. Binomo makes every effort to provide traders with the best trading experience.

We are interested in understanding the reasons why you have this opinion, and we will investigate your situation in detail. Please, contact us via email: [protected]@binomo.com.

We will check your situation and provide you with an answer the soonest!

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I downloaded the Binomo app on my phone and it was a nightmare. The app is full of bugs and glitches. It crashes all the time, it freezes, it logs me out randomly. It's impossible to trade on this app. It's a waste of time and money. Binomo should fix its app or get rid of it.

Jul 13, 2023

Complaint marked as Resolved

Verified Support

Jul 11, 2023

Binomo Customer Care's response Hello!

We apologize for any inconvenience caused. We want to help you.

In order to review your issue, please contact us via the email [protected]@binomo.com.

We are awaiting your reply!

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I started trading on Binomo a few months ago and I made some profits. I decided to withdraw my money but they rejected my request. They said I have to verify my identity. I did everything they asked but they still refused to process my withdrawal. I just can't withdraw money on binomo. They are just stealing my money!

Jul 13, 2023

Complaint marked as Resolved

Verified Support

Jul 11, 2023

Binomo Customer Care's response Hello!

We sympathize with you and apologize for any inconvenience caused. We want to help you.

We are a reliable-certified trading platform and also a member of the Financial commission.

Also, we would like to clarify that the verification is a confirmation of your identity and means of payment (for example, bank cards). It helps us to ensure the security of funds on your account balance. This is a standard procedure all trading platforms use.

In order to check the situation that you reported us, please contact our support team via email "[protected]@binomo.com", once you do It, we will be glad to clarify all the information related to withdrawal by email.

We're looking forward for your answer!

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The advertising claims made by Binomo are misleading and deceptive. They promote easy profits and seamless trading experiences, but the reality is far from it. The platform fails to deliver on its promises, and the overall trading process is complicated and convoluted. Binomo should be more transparent and provide accurate information to potential users to avoid false expectations.

Jul 4, 2023

Complaint marked as Resolved

Verified Support

Jul 04, 2023

Binomo Customer Care's response Hello!

We are a reliable-certified trading platform and also a member of the Financial commission. We ensure that our clients have access to all the information and by being completely transparent and providing full disclosure of all necessary information.

Also, the best way to become a professional trader is to study and practice.

We are interested in understanding the reasons why you have this opinion, and we will investigate your situation in detail. Please, contact us via email: [protected]@binomo.com.

We will check your situation and provide you with an answer the soonest!

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The customer support at Binomo is severely lacking in responsiveness. Despite submitting multiple inquiries and support tickets regarding an account issue, I have not received any meaningful assistance or resolution.

Jul 4, 2023

Complaint marked as Resolved

Thanks Binomo support team ♥️

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I have been facing recurring technical issues on the Binomo platform. The charts frequently freeze or display incorrect data, making it impossible to make informed trading decisions. These technical glitches are negatively impacting my trading performance and leading to unnecessary losses.

Jul 4, 2023

Complaint marked as Resolved

Verified Support

Jul 04, 2023

Binomo Customer Care's response Hello!

We sympathize with you and apologize for any inconvenience caused. We want to help you.

In order to review your case, please contact us via the email [protected]@binomo.com.

We are awaiting your reply!

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Hi i am harishkumar, i am using binomo for last few months and VIP customer too. I have done a withdrawal of RS. 6000 on 16th of june 2023. But till now amount not received to my account . I have registered a complaint also through mail to binomo but till there is no response from them. If i contact their customer support team they are saying same stories daily . Please support me to get back my money.

Transition ID : 97fd7dfccb2d88c74e11919761a47e6d

Jan 11, 2025

Complaint marked as Resolved

Verified Support

Jul 04, 2023

Binomo Customer Care's response Hello!

We apologize for any inconvenience caused by this situation.

We would like to inform you that all withdrawals on our platform are processed within the specified period, which is 3 business days. However, other factors can affect or delay it being credited to your account, such as: failure to connect with your bank, technical failure on the provider side, etc, but we are always here to help you and always look for the best possible solution. Please contact us via our support email: [protected]@binomo.com.

We will check your situation and provide you with an answer in no time, by email!

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H

Harishbalan

from Namakkal, Tamil Nadu

Jul 5, 2023

Dear binomo team already i had an mail conversation with your team 10days before, its is informed that they will reply shortly but till now there is no reply from your side. Kindly conform me how much days it will take for you peoples to solve the issue.

Reply

Harishbalan's [Complaint's author] reply, Jul 10, 2023

One of the worst customer support team i have ever seen not giving a proper reply to mails and here also nobody is replying . Very worst

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The user interface of the Binomo platform is far from user-friendly. The navigation is confusing, and it is challenging to locate and utilize various features and options. I strongly recommend Binomo to simplify the platform layout and enhance its user-friendliness.

Jul 4, 2023

Complaint marked as Resolved

Verified Support

Jul 04, 2023

Binomo Customer Care's response Hello!

We sympathize with you and apologize for any inconvenience caused. We want to help you.

You are our valued trader. Your opinion has been received and will be given attention, so that we can make our platform more accessible and enjoyable.

We request you to please contact us via the email [protected]@binomo.com

We will check your situation and provide you with an answer as soon as possible!

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I request immediate clarification regarding the sudden account blockade on Binomo. I have meticulously abided by all the provisions outlined in the 'Customer Agreement, ' yet I received a notification stating that my account was blocked for alleged agreement violation. This blockade has not only frozen my initial deposit but also withheld my profits. Binomo must urgently address this issue and allow me to access my funds.

Jul 4, 2023

Complaint marked as Resolved

Verified Support

Jul 04, 2023

Binomo Customer Care's response Hello!

We sympathize with you and apologize for any inconvenience caused. We want to help you.

Accounts are blocked only by the client's request or, on rare occasions, if the client violates the conditions of the Client Agreement.

In order to analyze your case, please, contact us via email: [protected]@binomo.com.

We will check your situation and provide you with an answer the soonest!

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Contrary to the claims made on the Binomo website, the VIP customers do not receive the promised exceptional treatment. Since becoming a VIP client, I have yet to receive personalized assistance or guidance from an account manager. Additionally, I believe the platform should offer a wider range of indicators to enhance the trading experience.

Jul 4, 2023

Complaint marked as Resolved

Verified Support

Jul 04, 2023

Binomo Customer Care's response Hello!

We are sorry that you are not satisfied with our services in general.

You are our valued trader. Your opinion has been received and will be given attention, so that we can make our platform more accessible and enjoyable.

Also, we would like to emphasize that the calls are provided following the order of requests. We are working to provide calls the soonest to our privileged clients.

We request you to contact us via email: [protected]@binomo.com.

We will check your situation and transfer your request on a priority basis to the VIP department.

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The prolonged verification process on the Binomo platform hinders my ability to access and manage my account efficiently. I seek clarity on the frequency and necessity of these verifications, as they restrict my account functionality and hinder my trading activities.

Jul 4, 2023

Complaint marked as Resolved

Verified Support

Jul 04, 2023

Binomo Customer Care's response Hello!

We would like to clarify that the verification is a confirmation of your identity and means of payment (for example, bank cards). It helps us to ensure the security of funds on your account balance. User verification is required by financial market regulators and payment service providers. This is a standard procedure all trading platforms use.

In order to review your case, please contact us via the email [protected]@binomo.com. Once you do It, we will be glad to clarify all the information related to verification by email.

We're looking forward for your answer!

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I recently encountered an issue while attempting to make a deposit into my Binomo account. To my surprise, the platform rejected my deposit without providing any clear explanation. I request immediate clarification on the reasons behind this refusal and clear guidelines to avoid future inconveniences.

Jul 4, 2023

Complaint marked as Resolved

Verified Support

Jul 04, 2023

Binomo Customer Care's response Hello!

We sympathize with you and apologize for any inconvenience caused. We want to help you.

In order to review your case, please contact us via the email [protected]@binomo.com.

We are awaiting your reply!

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I would like to bring to the platform's attention that I have been approached by individuals claiming to be representatives of Binomo, enticing me to invest for bonuses. Their persistent behavior raises suspicions of potential fraudulent activity. I urge Binomo to address this matter promptly and provide reassurance regarding the security o[censored]ser data.

Jul 4, 2023

Complaint marked as Resolved

Verified Support

Jul 04, 2023

Binomo Customer Care's response Hello!

We sympathize with you and apologize for any inconvenience caused. We want to help you.

Our company is striving to provide measures to prevent hacking issues. We request you to please send us the complete details of the fraudster via email at [protected]@binomo.com so, that we will review this issue.

Thank you for your support and provided information.

We are waiting for your reply!

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I am repeatedly encountering difficulties when attempting to withdraw my profits from the Binomo platform. On numerous occasions, the withdrawal requests remain pending for an extended period, causing inconvenience and uncertainty. This inconsistency and lack of timely processing are undermining my trust in the platform.

Jul 4, 2023

Complaint marked as Resolved

Verified Support

Jul 04, 2023

Binomo Customer Care's response Hello!

We apologize for any inconvenience caused by this situation.

We would like to inform you that all withdrawals on our platform are processed within the specified period, which is 3 business days. However, other factors can affect or delay it being credited to your account, such as: failure to connect with your bank, technical failure on the provider side, etc, but we are always here to help you and always look for the best possible solution. Please contact us via our support email: [protected]@binomo.com.

Also, we are a reliable-certified trading platform and also a member of the Financial commission.

We will check your situation and provide you with an answer in no time, by email!

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Despite initially experiencing a seamless deposit process on the Binomo platform, I encountered significant obstacles when attempting to withdraw funds. The identity verification process was unnecessarily complex, resulting in a prolonged delay before I could access my earnings. This imbalance between deposit and withdrawal procedures is frustrating.

Jul 4, 2023

Complaint marked as Resolved

Verified Support

Jul 04, 2023

Binomo Customer Care's response Hello!

We would like to clarify that the verification is a confirmation of your identity and means of payment (for example, bank cards). It helps us to ensure the security of funds on your account balance. User verification is required by financial market regulators and payment service providers. This is a standard procedure all trading platforms use.

In order to check the situation that you reported us, please contact our support team via email "[protected]@binomo.com", once you do It, we will be glad to clarify all the information related to withdrawal and verification by email.

We're looking forward for your answer!

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Over time, I have noticed a significant decline in the speed of withdrawals on the Binomo platform. The increasing number of verification steps and processes has made the withdrawal process unnecessarily tedious and time-consuming. This delay adversely affects my financial plans.

Jul 4, 2023

Complaint marked as Resolved

Verified Support

Jun 28, 2023

Binomo Customer Care's response Hello!

We are sorry for your inconvenience.

Please note that in order to send you your withdrawal amount, we use payment systems and providers that conduct financial operations. They are separate organizations and our rules and policies cannot affect their work. That is why the withdrawal process time can take up to 3 business days. Saturday and Sunday are non-working days, and payments are not processed on these days.

If you have any suggestions or questions about your withdrawal, please write us at [protected]@binomo.com.
Our support team will assist you.
Also, we wish you successful trading.
Regards,
Binomo.

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As a VIP customer since March, I expected a higher level of support and engagement from the platform. Unfortunately, the assigned account manager rarely responds to my inquiries or provides the assistance I require. This neglect of VIP clients is disappointing.

Jul 4, 2023

Complaint marked as Resolved

Verified Support

Jul 04, 2023

Binomo Customer Care's response Hello!

We apologize for any inconvenience caused.

We would like to emphasize that the calls are provided following the order of requests. We are working to provide calls the soonest to our privileged clients.We request you to contact us via email: [protected]@binomo.com.

We will check your situation and transfer your request on a priority basis to the VIP department.

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I have provided numerous suggestions to the Binomo team, including the implementation of additional metrics, indicators, and enhanced visual features. However, it seems like my feedback has been completely disregarded, as I haven't received any response or acknowledgement.

Jul 4, 2023

Complaint marked as Resolved

Verified Support

Jun 28, 2023

Binomo Customer Care's response "Hello!
Thank you for your feedback.
We are glad to know that you have immense interest in our platform.
Please write us at [protected]@binomo.com, if you have any suggestions or questions.
Our support team will assist you. Also, we will forward your suggestions to the expert department, they will act on it.
Also, we wish you successful trading.
Regards,
Binomo."

Binomo Complaints & Reviews

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Binomo reviews & complaints page 9

What are Binomo Tournaments?

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Binomo Steals Your Money

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Stay Away

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Binomo App Is Full Of Bugs And Glitches

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Binomo Is A Scam! They Don't Let You Withdraw Your Money.

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The advertising claims made by Binomo are misleading and deceptive

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Unresponsive Customer Support

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I have been facing recurring technical issues

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Withdrawal amount not received

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The navigation is confusing, and it is challenging to locate and utilize various features and options

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I request immediate clarification

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Contrary to the claims made

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The prolonged verification process on the Binomo platform

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Platform rejected my deposit without providing any clear explanation

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Individuals claiming to be representatives of Binomo

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I am repeatedly encountering difficulties

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Despite initially experiencing a seamless deposit process on the Binomo platform

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Over time, I have noticed a significant decline in the speed of withdrawals

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As a VIP customer since March

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I have provided numerous suggestions to the Binomo team

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