Binomo Complaints & Reviews

I'm using Binomo from 1 year and I never find any problem in using it. I don't know why some people leave bad comments about it. In last month, i earned 3 lac inr. Thank you Binomo for providing us such a great platform

Jul 20, 2023

Complaint marked as Resolved

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Verified Support

Jul 19, 2023

Binomo Customer Care's response Hello!

Thank you for the wonderful review!

We are delighted to hear that our app has been a success for you.

We hope it continues to bring you great results. Your positive feedback is greatly appreciated and helps us to constantly improve.

Wishing you continued success and thank you for your support!

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I am new and just trying to set foot in the trading world. However, I must say that the severe lack of instructions on how to use Binomo and start trading is highly discouraging to me. How am I supposed to trade on the platform when there is a lack of instructions?

Jul 18, 2023

Complaint marked as Resolved

Thanks for the guidance

Verified Support

Jul 17, 2023

Binomo Customer Care's response Hi!

To start trading, kindly follow these 5 simple steps:
1) Choose a financial asset,
2) Set transaction expiration,
3) Enter the investment amount,
4) Predict chart movement direction,
5) Press the respective key, either "Up" or "Down."

You can find trading instructions, video tutorials and all information on how Binomo works on our platform in the "Help Center" section.
Also, now our Binomo blog is available for you with useful information about how to invest, how to trade, beside a lot o[censored]seful information on our blog.

For more information please contact us via email to support.

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I have been experiencing Binomo login issues lately. This has become a serious hassle since I cannot log in to my account even though I am sure I am adding the right credentials. How am I supposed to solve this? I contacted customer support yesterday and am still waiting for a reply.

Jul 19, 2023

Complaint marked as Resolved

Verified Support

Jul 17, 2023

Binomo Customer Care's response Hello!

We sympathize with you and apologize for any inconvenience caused. We want to help you.

To fix this please clear the cache and cookie files and try to log in again.

If you still face the issue, please contact us via email support, with a screenshot of the error.
We are awaiting your reply!

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I have attempted to download Binomo apk file almost ten times, with every attempt failing miserably. The file always comes out to be corrupted and doesn't install properly. This is even more frustrating because the platform advertises downloading its app is incredibly easy. However, the truth is something else. This is my first time trying to trade on Binomo, and the start is unpleasant.

Jul 18, 2023

Complaint marked as Resolved

Verified Support

Jul 17, 2023

Binomo Customer Care's response Hello!

We sympathize with you and apologize for any inconvenience caused. We want to help you.

In order to review your case, please contact us via email to support, with a screenshot of the error.
We are awaiting your reply!

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It's not funny at all to ask me for documents for the third time! How much more do I need to confirm that I am me? Maybe already enough? I just want to withdraw my money!

Jul 19, 2023

Complaint marked as Resolved

Verified Support

Jul 17, 2023

Binomo Customer Care's response Hello!

We would like to clarify that the verification is a confirmation of your identity and means of payment (for example, bank cards). It helps us to ensure the security of funds on your account balance. User verification is required by financial market regulators and payment service providers. This is a standard procedure all trading platforms use.

In order to check the situation that you reported us, please contact our support team via email to support, once you do It, we will be glad to clarify all the conditions related to withdrawal and verification by email.

We're looking forward for your answer!

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Is Binomo safe? I’ve heard so many stories about people losing their money on this trading app. It’s hard to know who to trust and what to believe. There are so many binomo scams out there, it’s scary. I don’t want to risk my hard-earned money on something that might not be legit. I wish there was more information available about whether Binomo is reliable and safe.

Jul 18, 2023

Complaint marked as Resolved

Verified Support

Jul 17, 2023

Binomo Customer Care's response Hello!

We empathize with your situation and understand that you may be worried or influenced by current situations and some statements.

Please note, Binomo is fully safe.

Binomo is one of the largest FTT trading platforms trusted by millions of customers worldwide. The activity of the platform is certified by the Financial Commission, you can get acquainted with our certificates at the link https://binomo.com/information/regulation. Binomo makes every effort to provide traders with the best trading experience.

We are interested in understanding the reasons why you have this opinion and we will investigate your situation in detail. Please, contact us via email to support.

We will check your situation and provide you with an answer the soonest!

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The Binomo app is definitely not user-friendly. Making use of the app is like trying to solve a puzzle without any clues. It is so confusing, I wish they could just simplify things. Right now it is just an annoying headache.

Jul 18, 2023

Complaint marked as Resolved

Verified Support

Jul 17, 2023

Binomo Customer Care's response Hello!

We sympathize with you and apologize for any inconvenience caused. We want to help you.

In order to review your case, please contact us via email to support.
We are awaiting your reply!

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I'm getting super annoyed with this deposit situation on Binomo. I put my money in a few days ago, and it's still not showing up in my account. I tried reaching out to support, but they just ask me to wait. I'm freakin' worried, guys! Where the heck did my money disappear to?

Jul 19, 2023

Complaint marked as Resolved

Verified Support

Jul 17, 2023

Binomo Customer Care's response Hello!

We sympathize with you and apologize for any inconvenience caused. We want to help you.

On our platform, we use payment systems that process such deposits faster.

If your deposit was not successful, please, contact us via email to support.

We will check your situation and provide you with an answer as soon as possible!

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Hey there! I'm a VIP trader on Binomo, and I've been trying to reach out to my manager, but no response whatsoever! I've got this urgent problem that needs direct attention, you know what I mean? I'm just clueless about what's going on. Is there any other way I can get in touch with you, 'cause the usual channels ain't doing squat for me? And seriously, can y'all at least give me a heads-up if you've received any of my contact attempts?

Jul 18, 2023

Complaint marked as Resolved

Verified Support

Jul 17, 2023

Binomo Customer Care's response Hello!

We are sorry for any inconvenience caused.

You are our valued trader. Your opinion has been received and will be given attention, so that we can make our platform more accessible and enjoyable.

We would like to emphasize that the calls are provided following the order of requests. We are working to provide calls the soonest to our privileged clients.

We request you to contact us via email to support.

We will check your situation and transfer your request on a priority basis to the VIP department.

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I contacted customer service several times on the Binomo app and I never got a satisfactory answer. They are most times unresponsive, unprofessional, incompetent and unhelpful. I don't believe they care about their customers, they only care about their money. They don't solve any problems, they only create more.

Jul 19, 2023

Complaint marked as Resolved

Verified Support

Jul 17, 2023

Binomo Customer Care's response Hello!

We sympathize with you and apologize for any inconvenience caused. We want to help you.

In order to review your case, please contact us via the email [protected]@binomo.com, and we will check your issue on priority.
We are awaiting your reply!

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I don't trust Binomo at all. I am not aware of any licenses they have or if they are regulated by any authority. All I hear about Binomo is fraud and I have not yet seen signs that say otherwise. The other day I deposited some money into my Binomo account yet it has not reflected up till now. Their customer support is also difficult to interact with, and they have no transparency. It should be avoided.

Jul 14, 2023

Complaint marked as Resolved

Verified Support

Jul 11, 2023

Binomo Customer Care's response Hello!

We sympathize with you and apologize for any inconvenience caused. We want to help you.

Binomo is one of the largest FTT trading platforms, trusted by millions of customers worldwide. The activity of the platform is certified by the Financial Commission, you can get acquainted with our certificates at the link https://binomo.com/information/regulation. Binomo makes every effort to provide traders with the best trading experience.

Also, on our platform, we use payment systems that process such deposits faster.

We are interested in understanding the reasons why you have this opinion, and we will investigate your situation in detail. Please, contact us via email: [protected]@binomo.com.

We will check your situation and provide you with an answer the soonest!

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The platform's tournament entry requirements and rules are so badly explained on the platform. They have caused so much confusion and frustration for me. Is anyone else experiencing this as well, or is it just me?

Jul 15, 2023

Complaint marked as Resolved

Verified Support

Jul 11, 2023

Binomo Customer Care's response Hello,

We are always honest and transparent with our traders. We strive to explain everything as clearly as possible.

However, we understand that our attempts were not enough in helping you understand some aspects of Tournaments.

We want to know what caused your dissatisfaction regarding tournaments. For this reason, we ask you to contact our support team at [protected]@binomo.com.

We are waiting for your reply!

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I'm seriously bummed out about what went down with my Binomo account. I've been a loyal user, and just when I made some profit and tried to withdraw, binomo went ahead and blocked my account! How can you take someone else's money like that?? I didn't even break any terms, it's just not fair.

Jul 14, 2023

Complaint marked as Resolved

Verified Support

Jul 11, 2023

Binomo Customer Care's response Hello!

We sympathize with you and apologize for any inconvenience caused. We want to help you.

Accounts are blocked only by the client's request or, on rare occasions, if the client violates the conditions of the Client Agreement.

In order to analyze your case, please, contact us via email: [protected]@binomo.com.

We will check your situation and provide you with an answer the soonest!

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I tried to also withdraw some of my money, but it was useless. After filing complaints with no response, which made me check for (w w w .Glowbancircuit . tech ) and i was able to watch several testimonies and reviews which led me to the retrieval of my funds back. Beware of where you invest your funds.

Jan 11, 2025

Complaint marked as Resolved

Verified Support

Jul 11, 2023

Binomo Customer Care's response Hello!

We apologize for any inconvenience caused. We want to help you.

Binomo is one of the largest FTT trading platforms, trusted by millions of customers worldwide. The activity of the platform is certified by the Financial Commission, you can get acquainted with our certificates at the link https://binomo.com/information/regulation. Binomo makes every effort to provide traders with the best trading experience.

We are interested in understanding the reasons why you have this opinion, and we will investigate your situation in detail. Please, contact us via email: [protected]@binomo.com.

We will check your situation and provide you with an answer the soonest!

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I downloaded the Binomo app on my phone and it was a nightmare. The app is full of bugs and glitches. It crashes all the time, it freezes, it logs me out randomly. It's impossible to trade on this app. It's a waste of time and money. Binomo should fix its app or get rid of it.

Jul 13, 2023

Complaint marked as Resolved

Verified Support

Jul 11, 2023

Binomo Customer Care's response Hello!

We apologize for any inconvenience caused. We want to help you.

In order to review your issue, please contact us via the email [protected]@binomo.com.

We are awaiting your reply!

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I started trading on Binomo a few months ago and I made some profits. I decided to withdraw my money but they rejected my request. They said I have to verify my identity. I did everything they asked but they still refused to process my withdrawal. I just can't withdraw money on binomo. They are just stealing my money!

Jul 13, 2023

Complaint marked as Resolved

Verified Support

Jul 11, 2023

Binomo Customer Care's response Hello!

We sympathize with you and apologize for any inconvenience caused. We want to help you.

We are a reliable-certified trading platform and also a member of the Financial commission.

Also, we would like to clarify that the verification is a confirmation of your identity and means of payment (for example, bank cards). It helps us to ensure the security of funds on your account balance. This is a standard procedure all trading platforms use.

In order to check the situation that you reported us, please contact our support team via email "[protected]@binomo.com", once you do It, we will be glad to clarify all the information related to withdrawal by email.

We're looking forward for your answer!

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The advertising claims made by Binomo are misleading and deceptive. They promote easy profits and seamless trading experiences, but the reality is far from it. The platform fails to deliver on its promises, and the overall trading process is complicated and convoluted. Binomo should be more transparent and provide accurate information to potential users to avoid false expectations.

Jul 4, 2023

Complaint marked as Resolved

Verified Support

Jul 04, 2023

Binomo Customer Care's response Hello!

We are a reliable-certified trading platform and also a member of the Financial commission. We ensure that our clients have access to all the information and by being completely transparent and providing full disclosure of all necessary information.

Also, the best way to become a professional trader is to study and practice.

We are interested in understanding the reasons why you have this opinion, and we will investigate your situation in detail. Please, contact us via email: [protected]@binomo.com.

We will check your situation and provide you with an answer the soonest!

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The customer support at Binomo is severely lacking in responsiveness. Despite submitting multiple inquiries and support tickets regarding an account issue, I have not received any meaningful assistance or resolution.

Jul 4, 2023

Complaint marked as Resolved

Thanks Binomo support team â™¥ï¸

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I have been facing recurring technical issues on the Binomo platform. The charts frequently freeze or display incorrect data, making it impossible to make informed trading decisions. These technical glitches are negatively impacting my trading performance and leading to unnecessary losses.

Jul 4, 2023

Complaint marked as Resolved

Verified Support

Jul 04, 2023

Binomo Customer Care's response Hello!

We sympathize with you and apologize for any inconvenience caused. We want to help you.

In order to review your case, please contact us via the email [protected]@binomo.com.

We are awaiting your reply!

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Hi i am harishkumar, i am using binomo for last few months and VIP customer too. I have done a withdrawal of RS. 6000 on 16th of june 2023. But till now amount not received to my account . I have registered a complaint also through mail to binomo but till there is no response from them. If i contact their customer support team they are saying same stories daily . Please support me to get back my money.

Transition ID : 97fd7dfccb2d88c74e11919761a47e6d

Jan 11, 2025

Complaint marked as Resolved

Verified Support

Jul 04, 2023

Binomo Customer Care's response Hello!

We apologize for any inconvenience caused by this situation.

We would like to inform you that all withdrawals on our platform are processed within the specified period, which is 3 business days. However, other factors can affect or delay it being credited to your account, such as: failure to connect with your bank, technical failure on the provider side, etc, but we are always here to help you and always look for the best possible solution. Please contact us via our support email: [protected]@binomo.com.

We will check your situation and provide you with an answer in no time, by email!

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H

Harishbalan

from Namakkal, Tamil Nadu

Jul 5, 2023

Dear binomo team already i had an mail conversation with your team 10days before, its is informed that they will reply shortly but till now there is no reply from your side. Kindly conform me how much days it will take for you peoples to solve the issue.

Reply

Harishbalan's [Complaint's author] reply, Jul 10, 2023

One of the worst customer support team i have ever seen not giving a proper reply to mails and here also nobody is replying . Very worst

Binomo Complaints & Reviews

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Binomo reviews & complaints page 9

Thank you Binomo for providing us such a great platform

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How to use

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Can't Login To My Binomo Account

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App download problem

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Long verification

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Safety concern

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Binomo Is Not User-Friendly

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Deposit issue. Please help

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No response

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Binomo Has Terrible Customer Service

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Binomo Is Not Reliable Or Trustworthy

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What are Binomo Tournaments?

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Binomo Steals Your Money

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Stay Away

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Binomo App Is Full Of Bugs And Glitches

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Binomo Is A Scam! They Don't Let You Withdraw Your Money.

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The advertising claims made by Binomo are misleading and deceptive

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Unresponsive Customer Support

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I have been facing recurring technical issues

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Withdrawal amount not received

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