[Resolved] Binomo — Deposit problems (money not received)

Pawara Muna

from Mumbra, Maharashtra

Dec 10, 2024

Address: Mumbra, Maharashtra

This is my first time using this platform and right after my first deposit, it started giving me problems. First, I have a few of open deposit requests (December 5, 7), but I only deposited once. Second, the deposit didn't go through, I'm afraid I lost my money.

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Dec 10, 2024

Complaint marked as Resolved

The deposit went into the account after I sent the receipt to support. Thanks!

Verified Support

Jan 13, 2025

Binomo Customer Care's response Hello Pawara,

Thank you for sharing your feedback, and we sincerely apologize for the issues you're experiencing. We understand how concerning it can be, especially when it comes to deposits, and we're here to help you resolve this matter as quickly as possible.

Regarding the open deposit requests, it seems there may be a discrepancy that we need to investigate. Rest assured, we are committed to ensuring that all the issues are resolved by us.

To assist you further, we kindly ask that you reach out to us directly at [protected]@binomo.com, providing any relevant details, such as the transaction ID or provide your trader ID through review here. By doing so, we can look into the issue and clarify what happened with your deposit.

We understand the urgency of this situation and appreciate your patience. Our team will work to resolve the matter and ensure that any issues are addressed promptly.

Thank you for your feedback once again and bringing this to our attention as we look forward to assisting you.

Best regards,
Team Binomo