Biotrim Labs — You guys used my credit card info without permission.

Oct 03, 2016

deepika luthra's response Please wait. An operator will be with you shortly.
Ethan says:
Hello deepika. My name is Ethan how can I help you?
deepika says:
Deepika.[protected]@gmail.com
deepika says:
I have send an email this Saturday to get my money since the parcel is not reached yet
deepika says:
kindly do not ask for any further time coz I have no time to chase you every day
Ethan says:
For me to assist you better, let me just locate your account for a moment please.
deepika says:
and y u people have updated incorrect number India customer number on your website
deepika says:
I just want confirmation for money back now
deepika says:
all fake contact number r updated on website
Ethan says:
Thank you for waiting. I successfully pulled-up your account. Our records indicate that you have ordered PureLifeCleanse - 5 Pack last 30-Aug-2016. Did you check your local post for your shipment?
deepika says:
how many times you want me to answer same question... yes I did and wasted my time coz o[censored]r pathetic service
deepika says:
now u tell me about my money back its more than a month I wasted coz of stupid things... I would have ordered from better site and would have at least got better service
Ethan says:
We want you to check your parcel to your local post since we are only using the regular mail USPS. When regular mail arrive at your country it will be held by customs for quarantine. After quarantine, they will dispatch the parcel in 2 options. The 1st priority is to dispatch the products directly to your home address or the address that was provided online and the 2nd option is to send by local post.
deepika says:
its not with local post ... can't u read the same
deepika says:
I will not run from pillar to post coz of your stupidity
Ethan says:
Alright. I will make a report here to our logistics as well as to the higher department about your shipment and please wait 5-7 working days.
deepika says:
no I will not wait ...you do anything about your internal process, , ;... take as much as time you want after you return my money.
Ethan says:
Contact us again after 5-7 working days as make a report today so we can proceed to your request.
deepika says:
i want my money by today EOD
Ethan says:
My apology we have to follow the process.
Ethan says:
Contact us after 5-7 working days.
deepika says:
Do u think i have so much time to chase you ... you look at the number of time i have marked you all an email and also how many times i have been chatting with you
deepika says:
no i don't have time so you better return my money
Ethan says:
My apology you have to wait since we will file a report first.
Ethan says:
We need to wait for the feedback.
deepika says:
i don't want your apology ... u keep it with you u only return my money
Ethan says:
I already informed you the process.
Ethan says:
All you have to do is follow the process.
deepika says:
so u wait i will not... there is some sense of commitment which you have already breached
deepika says:
y u people have all incorrect customer care number... tell me your office address in India



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Oct 03, 2016

deepika luthra's response Every time same person answer your query... non of customer care number works